International Voice Process Executive

Aatmanirbhar Facility Mangement; Sector 10; On-site; INR 579,000 - 693,000; Full time

Job summary

British Airways in Noida is hiring a Customer Service Advisor for the US market. The role handles inbound calls related to retail orders and focuses on delivering high customer satisfaction in a captive unit environment.

You will collaborate with cross-functional teams to ensure timely delivery of commitments and maintain service quality across international client interactions.

Qualifications

• Experience in customer service or call center roles.
• Able to handle inbound calls from international clients (US).
• Strong communication and problem-solving skills.

Responsibilities

• Manage international calls from US clients.
• Maintain high customer satisfaction ratings.
• Collaborate with cross-functional teams on project deliverables.
• Handle inbound customer calls related to retail orders and ensure high satisfaction in a captive unit setting.

Job description

British Airways | Noida | 57k in hand | Captive Unit | Voice

Responsibilities:

• Manage international calls from US clients
• Maintain high customer satisfaction ratings
• Collaborate with cross-functional teams on project deliverables

Skills highlighted with ‘‘ are preferred keyskills

We are looking to hire Customer Service Advisors for the E-Commerce Customer Support
process serving the US market. The role involves handling inbound customer calls related to
retail orders and ensuring a high level of customer satisfaction by resol