International Customer Care Representative

Smart Vision Consultancy Services; Dadri; On-site; INR 478,000 - 574,000; Full time

Job summary

Smart Vision Consultancy Services in Noida invites applications for US Voice Banking Process. Candidates with excellent English, both spoken and written, and 1 year of international call center experience can apply. Freshers welcome; night shifts and 5-day workweek; no cab, work from office.

Key duties include handling inbound/outbound calls, resolving queries, and documenting details while maintaining quality standards. Good listening skills and a customer-first attitude are essential.

Qualifications

• Excellent English communication (spoken and written)
• 1 year of international call center experience
• Willingness to work night shifts and rotational shifts

Responsibilities

• Handle inbound and outbound customer calls for international clients
• Resolve customer queries, complaints, and requests in a professional and timely manner
• Provide accurate information about products and services
• Maintain a high level of customer satisfaction on every interaction
• Document call details and update records in the system
• Follow process guidelines and quality standards
• Escalate unresolved issues to the relevant team when required

Skills

English communication

Verbal skills

Written skills

Education

Graduate or undergrad

Job description

Noida based International Company is hiring for US Voice Banking Process, candidate should have excellent verbal and written skills, salary Rs.51400 ctc and Rs.42800 inhand, any grad. or undergrad. with 01 year of international call center exp. can apply, should be open for night shifts, 5 days a week working, no cab, work from office profile.

Key Responsibilities:

• Handle inbound and outbound customer calls for international clients
• Resolve customer queries, complaints, and requests in a professional and timely manner
• Provide accurate information about products and services
• Maintain a high level of customer satisfaction on every interaction
• Document call details and update records in the system
• Follow process guidelines and quality standards
• Escalate unresolved issues to the relevant team when required

Candidate Requirements:

• Excellent English communication skills, both spoken and written
• 01 to 06 years of experience; freshers are welcome to apply
• Willingness to work in a voice process and rotational shifts
• Good listening skills and a customer-first attitude
• Ability to handle pressure and resolve issues calmly
• Basic computer knowledge and typing skills