International Voice | Chat Process

THE Career Artist; Jaipur; On-site; INR 312,000 - 391,000; Full time

Benefits offered by this job

Incentives & bonuses

Career growth

Paid training

International exposure

Job summary

THE Career Artist in Jaipur is hiring for the International Process. This role involves handling inbound and blended customer interactions, resolving queries, and delivering an excellent customer experience for international clients while working from office.

Key responsibilities include handling inbound chats/calls, responding with accuracy and professionalism, ensuring first-contact resolution, maintaining chat quality, and upholding data security and company policies.

Qualifications

• Excellent English communication (verbal and written).
• Strong listening and interpersonal skills.
• Basic computer knowledge and good typing speed.
• Willingness to work in rotational and night shifts.

Responsibilities

• Handle inbound chats/calls for international customers.
• Respond to customer queries with accuracy and professionalism.
• Ensure first contact resolution and customer satisfaction.
• Maintain chat quality and meet performance metrics.
• Follow company policies, process guidelines, and data security norms.

Skills

Excellent English communication

Strong listening skills

Interpersonal skills

Typing speed & basic computer skills

Education

Undergraduate or Graduate

Job description

Job description

Location: Jaipur (Work from Office)

Process Type: International Voice/Chat

Work Mode: Work from Office

Shift: Rotational / Night Shifts (as per business requirement)

Job Summary: We are hiring enthusiastic and customer-focused individuals for the International Process in Jaipur. The role involves handling inbound and blended customer interactions, resolving queries, and ensuring an excellent customer experience for international clients.

Key Responsibilities:

• Handle inbound chats/calls for international customers.
• Respond to customer queries with accuracy and professionalism.
• Ensure first contact resolution and customer satisfaction.
• Maintain chat quality and meet performance metrics.
• Follow company policies, process guidelines, and data security norms.

Eligibility Criteria:

• Education: Undergraduate or Graduate (any stream)
• Experience: Candidates must have a minimum of 6 months customer service experience.

Skills Required:

• Excellent English communication (verbal and written)
• Strong listening and interpersonal skills
• Basic computer knowledge & good typing speed
• Willingness to work in rotational and night shifts

Salary Package:

CTC: upto 35K

Inhand: upto 30k

Perks & Benefits:

• Attractive incentives & performance bonuses
• Fast career growth opportunities
• Paid training and skill development
• Friendly work environment with international exposure

Hiring Process:

1. Virtual Interview Invite shared on WhatsApp
2. Quick Joining Documentation for faster onboarding