International Voice Process Executive

SHARDA CONSULTANCY SERVICES; Dadri; On-site; INR 260,000 - 420,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Uttar Pradesh seeks an International Voice Process Executive to handle inbound calls from US clients and deliver exceptional service. You will resolve inquiries, document interactions, and contribute to sales goals while maintaining professional communication.

Prospective candidates should have strong English speaking skills, experience in customer handling in a BPO or international voice process, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong verbal English communication, clear and professional.
• Experience in international voice process or BPO.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle inbound calls from US customers, addressing queries and providing solutions.
• Maintain high level of customer service and satisfaction in interactions.
• Collaborate with team to achieve sales targets and improve performance.
• Document customer interactions and feedback accurately in the system.
• Stay updated on product knowledge and company policies to provide accurate information.
• Participate in training sessions and team meetings to enhance skills and knowledge.

Skills

English communication

Customer handling

Multitasking

Sales awareness

Problem solving

Job description

We are seeking an enthusiastic and skilled International Voice Process Executive to join our dynamic team in Uttar Pradesh. The ideal candidate will be responsible for handling inbound calls from customers in the US, providing exceptional service and support. This role requires excellent communication skills and the ability to manage customer inquiries effectively. As an International Voice Process Executive, you will play a crucial role in enhancing customer satisfaction and driving sales through effective communication and problem-solving skills.

Key Responsibilities:

• Handle inbound calls from US customers, addressing their queries and providing solutions in a timely manner.
• Maintain a high level of customer service and satisfaction by ensuring all interactions are positive and productive.
• Collaborate with team members to achieve sales targets and improve overall performance.
• Document customer interactions and feedback accurately in the system.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Participate in training sessions and team meetings to enhance skills and knowledge.

Required Skills:

• Strong verbal communication skills in English, with a focus on clarity and professionalism.
• Experience in customer handling, preferably in an international voice process or BPO environment.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with sales processes and techniques is a plus.