International Voice Process - Customer Support

The Job Factory; Chennai District; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Paid training

Certification

Cab facility

Medical insurance

PF/ESI

Career growth

Internal promotions

MNC work environment

Job summary

The Job Factory in Chennai, India is seeking International Voice Process Executives to handle inbound and outbound calls for global clients. You will deliver excellent customer service while ensuring quality and compliance.

The role requires handling international calls, resolving billing/accounts issues, and maintaining high customer satisfaction. Rotational/night shifts and a professional, customer-focused approach are expected.

Qualifications

• Graduate or undergraduate degree required.
• Excellent spoken English communication skills.
• Willingness to work in rotational/night shifts.

Responsibilities

• Handle inbound/outbound international customer calls professionally
• Understand customer queries and provide accurate solutions
• Resolve issues related to billing, accounts, services, or products
• Maintain high customer satisfaction and call quality standards
• Document call details and update customer information in CRM
• Follow process guidelines, compliance, and call scripts
• Meet daily call targets, productivity, and performance metrics
• Escalate complex issues to senior teams when required
• Maintain a positive and professional attitude on all calls
• Adapt to different international accents and time zones

Skills

Excellent spoken English

Customer-focused mindset

Basic computer knowledge

Education

Graduate / Undergraduate

Job description

Greetings from the Job Factory !!

We are hiring enthusiastic International Voice Process Executives to handle inbound and outbound customer calls for global clients. The role involves delivering excellent customer service while ensuring high quality and compliance standards.

Roles & Responsibilities

• Handle inbound/outbound international customer calls professionally
• Understand customer queries and provide accurate solutions
• Resolve issues related to billing, accounts, services, or products
• Maintain high customer satisfaction and call quality standards
• Document call details and update customer information in CRM
• Follow process guidelines, compliance, and call scripts
• Meet daily call targets, productivity, and performance metrics
• Escalate complex issues to senior teams when required
• Maintain a positive and professional attitude on all calls
• Adapt to different international accents and time zones

Perks & Benefits

• Competitive salary + performance incentives
• Paid training & certification
• Cab facility (as per company policy)
• Medical insurance & PF/ESI
• Career growth & internal promotions
• Professional MNC work environment
  

Preferred Candidate Profile

• Graduate / Undergraduate
• Excellent spoken English communication skills
• Willingness to work in rotational/night shifts
• Customer-focused mindset
• Basic computer knowledge
• Experience in international BPO is an added advantage