International Voice Process Executive

Tech Mahindra Limited; Chennai; On-site; INR 360,000 - 540,000; Full time

Job summary

Tech Mahindra Limited in Chennai is seeking an International Voice Support professional who can handle customer interactions via voice calls, emails, and other channels, delivering a world-class service experience.

The role requires excellent English communication, empathy, and problem-solving skills, with immediate joiners only. You will resolve queries about ChargePoint products, services, and accounts, while maintaining high service quality in a fast-paced environment.

Qualifications

• Graduation in any field is required.
• Immediate joiners only.

Responsibilities

• Handle customer interactions through voice calls, emails, and other support channels.
• Resolve customer queries efficiently while maintaining service quality standards.
• Provide accurate information regarding ChargePoint products, services, charging stations, accounts, and payments.
• Troubleshoot basic technical issues and guide customers towards resolution.

Skills

English proficiency

International support

Email writing

Customer service

Empathy

Problem solving

Multitasking

CRM tools

Education

Graduation in any field

Tools

CRM software

Ticketing tools

Job description

Subject line - International voice support - Chennai

Role Overview

We are looking for passionate and customer-focused professionals for the position of International Voice Support. The ideal candidate should possess excellent communication skills, strong customer service orientation, empathy, sympathy, and problem-solving abilities to deliver a world-class customer experience.

Key Responsibilities

Customer Support

• Handle customer interactions through voice calls, emails, and other support channels.
• Resolve customer queries efficiently while maintaining service quality standards.
• Provide accurate information regarding ChargePoint products, services, charging stations, accounts, and payments.
• Troubleshoot basic technical issues and guide customers towards resolution.

Required Skills & Qualifications

Educational Qualification

• Graduation in any field.
• ONLY LOOKING FOR IMMEDIATE JOINERS ONLY

Skills Required

• Excellent verbal and written English communication skills.
• International voice support exp. is Mandate.
• Strong email writing and business communication skills.
• Exceptional customer service and customer engagement abilities.
• High level of empathy, sympathy, patience, and professionalism.
• Good analytical and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer knowledge and familiarity with CRM/ticketing tools.