International Voice & Non Voice

Talent Acquaintance; Gurugram District; On-site; INR 250,000 - 360,000; Full time

Job summary

Talent Acquaintance in Gurugram is seeking a Customer Support Representative to handle inquiries across channels and resolve issues professionally.

You will collaborate with internal teams to enhance customer experience, develop product knowledge, identify upsell opportunities, and maintain accurate records of interactions.

The role requires excellent communication, adaptability, problem-solving, and a strong attention to detail in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills are required.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical abilities.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Problem-solving

Analytical skills

Computer systems proficiency

Adaptability

Attention to detail

Organizational skills

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.