International Voice & Non Voice

Talent Acquaintance; Kolkata District; Sur place; INR 250 000 - 380 000; Plein temps

Résumé du poste

Talent Acquaintance in Kolkata is seeking a proactive Customer Support executive to handle inquiries across multiple channels and resolve issues professionally.

You will develop product knowledge, collaborate with teams, and look for upsell opportunities while maintaining accurate records of interactions, ensuring a high-quality customer experience in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical abilities.
• Proficient with computer systems and software applications.
• Adaptable to changing situations and priorities.
• Excellent attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Excellent communication

Interpersonal skills

Fast-paced environment

Problem-solving

Analytical skills

Proficient with computer systems

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.