International Voice & Non Voice

Talent Acquaintance; Coimbatore District; Sur place; INR 391 000 - 614 000; Plein temps

Résumé du poste

Talent Acquaintance in Coimbatore, Tamil Nadu, is seeking a Customer Support professional to handle inquiries, resolve issues, and deliver exceptional service across multiple channels.

The role emphasizes maintaining product knowledge, collaborating with internal teams, and identifying upsell opportunities while documenting customer interactions meticulously.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Communication

Interpersonal skills

Problem-solving

Analytical skills

Software proficiency

Adaptability

Attention to detail

Outils

Software proficiency

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.