International Voice & Non Voice

Talent Acquaintance; Ernakulam; Presencial; INR 250.000 - 400.000; Jornada completa

Descripción de la vacante

Talent Acquaintance is seeking a Customer Support Executive to handle inquiries across channels and resolve issues with professionalism. You will develop product knowledge and collaborate with internal teams to improve the customer experience.

The role demands excellent communication, fast-paced adaptability, and strong problem-solving skills. You will maintain accurate records and look for opportunities to upsell and cross-sell where appropriate.

Formación

• Excellent communication and interpersonal skills are required.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.

Responsabilidades

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Conocimientos

Communication

Customer service

Problem-solving

Adaptability

Attention to detail

Organization

Descripción del empleo

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.