Customer Support & Collections Executive (Voice Process)

Pagaar India; Hyderabad; Presencial; INR 405.000 - 495.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary up to ₹4.5 LPA

Fast-track selection

Learning & development

Descripción de la vacante

Pagaar India in Hyderabad invites applicants for the Customer Support & Collections Executive (Voice Process) role. We are conducting a high-velocity Walk-In Interview drive to onboard freshers and experienced candidates with 0–5 years in customer support and collections.

The position offers a competitive package up to ₹4.5 LPA CTC, fast-track selection, and immediate onboarding in a premium BPO setting with English and Hindi language requirements.

Formación

• Must have clear English (B2-level) communication and Hindi, regional language skills.
• 12th Pass or graduate degree required.
• Typing speed 25+ WPM and basic computer proficiency.

Responsabilidades

• Handle customer inquiries by phone, email, and chat to resolve issues.
• Manage collections via debt recovery calls and negotiate payment plans.
• Record case notes accurately in the CRM and meet SLA targets.

Conocimientos

English & Hindi proficiency

CRM data logging

Operational adaptability

Educación

12th Pass or Any Graduate

Herramientas

CRM software

Descripción del empleo

Customer Support & Collections Executive (Voice Process)

collections executive international bpo english speaking fresher call center b2 level english bpo Customer Support Voice Process Problem Solving

Job Description

Job Title: Customer Support & Collections Executive (Voice Process)

Experience: Customer Support: Freshers & Experienced Candidates (0 – 5 Years)

• Collections: Minimum 6 Months of core experience required

Salary Package: Up to ₹4,50,000 P.A. (Up to ₹4.5 LPA CTC based on profile screening)

Interview Mode: WALK-IN INTERVIEWS (Fast-Track Selection Drive)

Notice Period: Immediate Joiners Highly Preferred

Job Summary

MASSIVE HIRING ALERT! We are conducting a high-velocity Walk-In Interview drive in Hyderabad for highly articulate and career-driven individuals to fill multiple positions across Collections & Customer Support Voice Processes. Featuring a highly competitive salary package up to ₹4.5 LPA and a fast-track selection loop, this recruitment drive is your direct path to immediate onboarding with a premium BPO ecosystem.

We have dual operational segments: a dedicated Customer Support desk that warmly welcomes freshers, and a premium Collections desk designed for assertive communicators who possess at least 6 months of debt recovery or hard-core telesales experience. If you are an immediate joiner based out of Hyderabad and possess strong English dynamics, apply today!

Key Responsibilities & Tracks

Track 1: Collections Voice Process (Experience Mandatory)

• Debt Recovery Operations: Handle inbound and outbound negotiation voice calls, managing portfolios for banking, financial retail, or commercial credit segments.
• Negotiation & Closure: Address client payment delays, clear account discrepancies, establish legally binding payment arrangements, and achieve monthly collection efficiency targets.
• Language Proficiency: Must operate with clear B2-level English communication skills to interact confidently and assertively with diverse consumer brackets.

Track 2: Customer Support Voice Process (Open to Freshers)

• Inbound Query Resolution: Handle inbound customer queries professionally, assisting with product details, general services, invoice updates, and service account issues.
• Experience Optimization: Actively listen to consumer problems, de-escalate account disputes smoothly, and ensure excellent first-call resolution (FCR) indices.

Common

Core Skills

Required

• Language Skills: Polished, flawless verbal communication and active listening skills in English and conversational Hindi/regional languages.
• Data Hygiene & Logging: Document customer interaction timelines, resolution summaries, and transaction records accurately inside the tracking CRM database.
• Operational Adaptability: Total readiness to operate inside structured BPO environments, manage targeted call volume frequencies, and adapt to rotational shifts.

What We Offer

• Market-leading monthly fixed salary packages topping up to ₹4.5 LPA CTC.
• Fast-Track Selection: Same-day multiple evaluation rounds with immediate offer letters issued to selected talent.
• Dynamic corporate learning track covering global finance management and retail banking customer care regulations.

Key Responsibilities

• Handle customer inquiries promptly and professionally across phone, email, and chat channels.
• Resolve service issues with high first-contact resolution and customer satisfaction scores.
• Maintain accurate and detailed case notes in the CRM software.
• Follow documented communication scripts and standard operating protocols.
• Collaborate with team leaders to meet operational SLAs and KPIs.

Required Skills & Qualifications

• 12th Pass or Any Graduate degree from a recognized board/university.
• Strong verbal and written communication skills in English and/or Hindi.
• Basic computer proficiency with good keyboard typing speed (25+ WPM).

Preferred Qualifications

• Experience with large scale, high traffic systems.

Estimated salary for this role in Hyderabad

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