Senior. Collections Specialist – US Process (B2B Voice)

GROWN DIAMOND CORP; Mumbai; On-site; INR 600,000 - 700,000; Full time

Job summary

Grown Diamond Corp. is seeking a Senior Collections Specialist for the US Process (B2B Voice) in Mumbai. This role focuses on shifting from traditional collections to proactive US B2B inside sales, with revenue ownership and high-volume outreach.

You will engage US business owners and executives, pitch value propositions, and drive meetings and deals while meeting revenue targets. US night shift is required, on-site at BKC, with uncapped incentives.

Qualifications

• 3–6 years of experience in US / International Collections.
• Senior collections professional transitioning to US B2B Inside Sales.
• Excellent spoken English with neutral or American accent preferred.
• Willing to work Mon–Fri US night shift from BKC (on-site).

Responsibilities

• Outbound calling to US business decision-makers (approx. 250–300 calls/day).
• Conduct structured discovery conversations to understand business needs.
• Pitch value propositions and qualify high-quality sales opportunities.
• Drive sales meetings, follow-ups, and conversions.
• Handle objections confidently and professionally.
• Share solution decks / proposals and respond to product or service queries.
• Maintain strong CRM hygiene — call notes, follow-ups, pipeline, and forecasting.
• Achieve weekly and monthly KPIs related to meetings, conversions, and revenue.

Skills

Outbound calling

US/International exp.

Negotiation

Revenue ownership

CRM experience

English proficiency

Stakeholder comms

Tools

CRM software

Job description

Senior. Collections Specialist – US Process (B2B Voice)

4 - 8

Full-Time

Sr. Collections Specialist – US Process (B2B Voice)

• Shift: US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off
• CTC: Rs. 6 – Rs. 7.0 LPA + Uncapped Performance Incentives

IMPORTANT – PLEASE READ BEFORE APPLYING

• This is NOT a traditional collections or recovery role.
• This position is designed for senior International / US Collections professionals who want to move into a US B2B Inside Sales role involving outbound calling, solution pitching, follow-ups, and revenue ownership.
• If you are looking only for pure recovery, inbound collections, or non-sales roles, this position will not be a fit.

Role Overview

• As a Sr. Collections Specialist – US Process (B2B Voice), you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert US B2B sales opportunities.
• You will engage directly with US business owners, Directors, VPs, and CXOs, understand their business needs, pitch value propositions, and support sales conversions through structured follow-ups.
• This is a consultative US Inside Sales role, not consumer calling, customer support, or transactional collections.

Key Responsibilities

• Outbound calling to US business decision-makers (approx. 250–300 calls/day)
• Conduct structured discovery conversations to understand business needs
• Pitch value propositions and qualify high-quality sales opportunities
• Drive sales meetings, follow-ups, and conversions
• Handle objections confidently and professionally
• Share solution decks / proposals and respond to product or service queries
• Maintain strong CRM hygiene — call notes, follow-ups, pipeline, and forecasting
• Achieve weekly and monthly KPIs related to meetings, conversions, and revenue
• 3–6 years of experience in US / International Collections (Night Shift mandatory)
• Experience handling B2B or high-value international accounts
• Excellent spoken English (neutral or American accent preferred)
• Strong confidence speaking with US senior stakeholders
• Proven ability to work under revenue-linked targets
• Strong objection handling, negotiation, and follow-up discipline
• Willingness to work Mon–Fri US night shift from BKC (on-site)
• Candidates with only domestic or non-US process experience will not be considered.

Preferred Background (Advantage, Not Mandatory)

• International Collections with settlement or retention exposure
• US B2B Inside Sales / Appointment Setting experience