Sr. Collections Specialist – US Process (B2B Voice)

Grown Diamond Corporation; Mumbai; On-site; INR 600,000 - 850,000; Full time

Benefits offered by this job

Night shift allowance

Health benefits

Premium corporate office

Job summary

Grown Diamond Corporation in Mumbai is seeking a Sr. Collections Specialist for a US Process role focused on B2B Inside Sales. This position is designed for professionals transitioning from collections to revenue generation, handling outbound calls to US stakeholders.

The ideal candidate will have 3-6 years of experience in US collections, excellent spoken English, and a proven ability to meet revenue-linked targets. This role offers fixed pay with uncapped performance incentives.

Qualifications

• 3-6 years of experience in US / International Collections is mandatory.
• Experience in handling B2B or high-value international accounts required.
• Strong confidence in speaking with US senior stakeholders.

Responsibilities

• Make outbound calls to US business decision-makers.
• Conduct structured discovery conversations to understand business needs.
• Pitch value propositions and qualify sales opportunities.

Skills

Experience in US / International Collections

Excellent spoken English

Strong objection handling

Negotiation skills

Ability to work under revenue-linked targets

Education

Any Graduate

Tools

CRM tools (Salesforce, Zoho, HubSpot)

Job description

Shift: US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off

• Location: BKC, Mumbai (On-site)
• Shift: US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off
• CTC: ₹6 – ₹8.5 LPA + Uncapped Performance Incentives

IMPORTANT – PLEASE READ BEFORE APPLYING

• This is NOT a traditional collections or recovery role.
• This position is designed for senior International / US Collections professionals who want to move into a US B2B Inside Sales role involving outbound calling, solution pitching, follow-ups, and revenue ownership.
• If you are looking only for pure recovery, inbound collections, or non-sales roles, this position will not be a fit.

Role Overview

• As a Sr. Collections Specialist – US Process (B2B Voice), you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert US B2B sales opportunities.
• You will engage directly with US business owners, Directors, VPs, and CXOs, understand their business needs, pitch value propositions, and support sales conversions through structured follow-ups.
• This is a consultative US Inside Sales role, not consumer calling, customer support, or transactional collections.

Key Responsibilities

• Outbound calling to US business decision-makers (approx. 250–300 calls/day)
• Conduct structured discovery conversations to understand business needs
• Pitch value propositions and qualify high-quality sales opportunities
• Drive sales meetings, follow-ups, and conversions
• Handle objections confidently and professionally
• Share solution decks / proposals and respond to product or service queries
• Maintain strong CRM hygiene — call notes, follow-ups, pipeline, and forecasting
• Achieve weekly and monthly KPIs related to meetings, conversions, and revenue

MUST-HAVE Candidate Profile (Non-Negotiable)

• 3–6 years of experience in US / International Collections (Night Shift mandatory)
• Experience handling B2B or high-value international accounts
• Excellent spoken English (neutral or American accent preferred)
• Strong confidence speaking with US senior stakeholders
• Proven ability to work under revenue-linked targets
• Strong objection handling, negotiation, and follow-up disciplineWillingness to work Mon–Fri US night shift from BKC (on-site)
• Candidates with only domestic or non-US process experience will not be considered.

Preferred Background (Advantage, Not Mandatory)

• International Collections with settlement or retention exposure
• US B2B Inside Sales / Appointment Setting experience
• SaaS / Tech / Consulting voice process exposurePrior experience using CRM tools (Salesforce, Zoho, HubSpot, etc.)
• Final selection will be based on communication quality, calling intensity, and sales aptitude — not only past titles.

Why This Role Is a Career Upgrade

• Clear transition from collections to revenue generation
• Exposure to real US B2B sales conversations
• Strong fixed pay with uncapped incentives
• Premium corporate office in BKC
• Night shift allowance and health benefits

Fast-track Growth Path

Sr. Collections Specialist → Inside Sales Executive → Sr. Inside Sales → Team Lead → US Sales Manager

This is a long-term career role, not a lateral BPO move.

Education

Any Graduate

Work Mode

On-site only - BKC, Mumbai