Hiring - Accounts Receivable & B2B Collections (L1 &L2)

Sutherland; Hyderabad, Chennai; On-site; INR 400,000 - 660,000; Full time

Job summary

Sutherland is hiring experienced professionals for the B2B Collections team. The ideal candidate will manage outstanding receivables, ensure timely collections, and maintain strong customer relationships while achieving collection targets.

Responsibilities include end-to-end collections for assigned accounts, following up via calls and emails, reviewing aging reports, resolving billing discrepancies, and collaborating with Billing, Finance, and AR to drive resolution.

Qualifications

• 1–5 years of experience in B2B collections, AR or Credit & Collections.
• Strong invoicing follow-up, payment reconciliation, and aging analysis.
• Excellent verbal and written communication skills.
• Good negotiation and stakeholder management abilities.
• Ability to manage multiple accounts and meet deadlines.

Responsibilities

• Manage end-to-end B2B collections for assigned customer accounts.
• Follow up with customers via calls and emails for invoices and overdue payments.
• Review aging reports and prioritize accounts for collections.
• Investigate and resolve billing discrepancies, payment issues, and disputes.
• Collaborate with Billing, Finance, and AR teams to drive resolution.
• Maintain accurate records of collection activities and communications.
• Meet collection targets, SLAs, and productivity metrics while ensuring a positive customer experience.
• Prepare and share periodic collection status reports and updates.

Skills

B2B Collections

Accounts Receivable

Credit & Collections

Communication skills

Negotiation

Stakeholder management

Multitasking

Job description

We are hiring experienced professionals for the B2B Collections team.

The ideal candidate will be responsible for managing outstanding receivables, ensuring timely collections, and maintaining strong customer relationships while achieving collection targets.

Key Responsibilities:

• Manage end-to-end B2B collections for assigned customer accounts.
• Follow up with customers through calls and emails for outstanding invoices and overdue payments.
• Review aging reports and prioritize accounts for collections.
• Investigate and resolve billing discrepancies, payment issues, and customer disputes.
• Collaborate with Billing, Finance, and Accounts Receivable teams to drive issue resolution.
• Maintain accurate records of collection activities and customer communications.
• Meet collection targets, SLAs, and productivity metrics while ensuring a positive customer experience.
• Prepare and share periodic collection status reports and updates.

Required Skills:

• 1-5 years of experience in B2B Collections, Accounts Receivable or Credit & Collections.
• Strong understanding of invoice follow-ups, payment reconciliation, and aging analysis.
• Excellent verbal and written communication skills.
• Good negotiation and stakeholder management abilities.
• Ability to manage multiple customer accounts and meet deadlines.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [e-mail]