Team Leader-International Voice Collections

Gratitude India Pvt Ltd; Gurugram District, Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Gratitude India Pvt Ltd in Haryana is seeking an experienced team leader to head international voice collections. You will manage B2B and B2C collections strategies, drive performance, and collaborate with clients to improve cash flow and reduce DSO.

The role requires 5–10 years in international voice collections, strong team management, KPI delivery, dispute resolution, and a proven ability to coach and report on performance.

Qualifications

• 5–10 years in international voice B2B/B2C collections.
• Experience in team management, collections strategy KPI delivery, dispute resolution, performance coaching and reporting.

Responsibilities

• Lead international voice collections teams, drive B2B/B2C collection strategies, improve cash flow and reduce DSO.
• Monitor KPIs, resolve escalations, analyze performance, coach team members, and ensure client targets.

Skills

Team leadership

Collections strategy

KPI delivery

Dispute resolution

Performance coaching

Reporting

Job description

Lead international voice collections teams, drive B2B/B2C collection strategies, improve cash flow and reduce DSO. Monitor KPIs, resolve escalations, analyze performance, coach team members, and ensure client targets.

Required Candidate profile

Experienced team leader with 5–10 years in international voice B2B/B2C collections. Skilled in team management, collections strategy KPI delivery dispute resolution, performance coaching and reporting