International voice process - Azim Technologies Pvt. Ltd.

Iteachc2c; Pune District; On-site; INR 223,000 - 446,000; Full time

Job summary

Azim Technologies Pvt. Ltd. in Hadapsar, Pune is hiring for an International voice process role.

The position is full-time and based on-site, with a salary range of INR 20,000 to 40,000 per month. The role involves outbound calling to residential customers in Australia and the US, introducing company solutions, and qualifying leads. Qualifications include any graduate, excellent spoken English, strong communication skills, ability to meet KPIs, and proficiency with CRM systems.

Qualifications

• Excellent spoken English with clear pronunciation.
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Responsibilities

• Make outbound calls to residential customers across Australia/US.

Skills

Excellent spoken English

Telephone communication

Customer-handling skills

Confident and persuasive

Listening and questioning skills

Handling objections professionally

Targets and KPIs

CRM familiarity

Attention to detail

Education

Any Graduate

Tools

CRM systems

Job description

International voice process - Azim Technologies Pvt. Ltd.

Hadapsar

Full-Time

INR 20000 - 40000

Company - Azim Technologies Pvt. Ltd.

Company profile - Azim Technologies Pvt. Ltd. is a business solutions company based in Pune that provides BPO and KPO services to businesses. Its services include customer support, sales support, lead generation, back-office operations, HR support, data processing, and knowledge services. The company focuses on helping businesses improve their operations and customer experience.

Company Address - G and G Tower, 3rd Floor, Above IDBI Bank, Magarpatta Chowk, Hadapsar, Pune.

Age - 18+

Last date to apply - Continue hiring

Salary - 20k to 40k

Location - G and G Tower, 3rd Floor, Above IDBI Bank, Magarpatta Chowk, Hadapsar, Pune.

Time - 9:30 to 6:30

Responsibilities

• 1. Make outbound calls to residential customers across Australia/US.
• 2 Introduce the company's solutions in a clear and professional manner.
• 3 Engage customers in conversations and create interest on the service provided.
• 4 Identify customers who may be suitable for residential solutions.
• 5 Ask relevant qualifying questions to understand the customer's requirements.
• 6 Collect accurate customer and property information required for the next stage of the process.
• 7 Explain the purpose of the consultation/site assessment.
• 8 Book appointments for Consultants or Technical Teams based on the customer's availability.
• 9 Confirm appointment date, time, and customer contact details.
• 10 Follow up with customers to confirm appointments and reduce cancellations/no-shows.
• 11 Reschedule appointments where required.
• 12 Update customer and appointment information accurately in the CRM.
• 13 Handle common customer questions and objections professionally.
• 14 Follow approved campaign scripts, procedures, and quality standards.
• 15 Maintain accurate call records and customer notes.
• 16 Achieve daily and monthly appointment-setting targets.
• 17 Coordinate with Team Leaders, Sales Consultants and Technical Teams to ensure smooth appointment scheduling.
• 17 Maintain a professional and positive customer experience throughout every interaction.

Requirements / Qualification-

• Any Graduate

Note

• Excellent spoken English with clear pronunciation.
• Strong telephone communication and customer-handling skills.
• Confident and persuasive personality.
• Good listening and questioning skills.
• Ability to handle customer objections professionally.
• Comfortable working with targets and performance-based KPIs.
• Basic computer literacy and ability to use CRM systems.
• Strong attention to detail.
• Ability to accurately record customer information.
• Positive attitude and willingness to learn.
• Ability to work independently as well as within a team