International Voice Customer Support_CSA | 0-2+ Yrs | Noida

Gryphon Hytech Services; Dadri; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Two-way transportation

Job summary

Gryphon Hytech Services in Noida is hiring for an International Voice Customer Support role, designated as Associate/ Senior Associate Customer Support. It is a full-time, work-from-office position under CSA Voice Support. Freshers to experienced candidates with strong voice skills are invited to apply.

Two-way transport is provided and eligibility includes undergraduates or graduates. The role emphasizes delivering professional customer service, documenting interactions, and handling difficult

Qualifications

• Freshers to <24 months U1; >24 months U2 with voice experience prioritized.
• Typing speed of at least 20 WPM with 80% accuracy.
• Must have basic computer proficiency and MS Office knowledge.

Responsibilities

• Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide solutions.
• Deliver timely, accurate and professional customer service; document contact topics and actions in tools.
• Handle difficult customer interactions positively, elevate issues correctly, maintain productivity and quality.

Skills

Voice communication

Customer handling

Problem solving

MS Office

Typing 20 WPM

Education

Undergraduate or Graduate

Job description

Role - International Voice Customer Support

Designation: Associate Customer Support / Senior Associate Customer Support

Band / Grade: U1 / U2

Job Location: Noida

Process: CSA Voice Support

Employment Type: Full-time / Permanent | Work from Office

Eligibility: Undergraduates and graduates may apply.

Experience: Freshers to less than 24 months U1; more than 24 months U2 (Only voice experience to be considered 100% and Non Voice/Backend etc will have 50% weightage)

Required Skills: Excellent voice communication, customer-handling and problem- solving skills; basic computer proficiency and working knowledge of MS Office; typing speed of at least 20 WPM with 80% accuracy.

Transport: Two-way transportation will be provided.

Key Responsibilities:

• Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions.
• Deliver timely, accurate and professional customer service; document contact topics and actions in tools.
• Handle difficult customer interactions positively, elevate issues correctly, and maintain productivity and quality standards.

Interview Process: HR screening, typing test, SVAR assessment (minimum score 60), Operations round, and HR / offer discussion.