International Voice Customer Service Executive

VRINDA INTERNATIONAL; Maharashtra; On-site; INR 250,000 - 420,000; Full time

Job summary

Vrinda International is seeking an International Voice Customer Service Executive in Maharashtra to be the frontline for global clients. You will handle inbound/outbound calls, resolve queries, and uphold service quality through professional English communication.

The role emphasizes empathy, problem solving, and accurate data entry in CRM systems to track interactions and outcomes, contributing to high customer satisfaction and repeat business.

Qualifications

• One year of experience in a customer-facing role.
• Proficient in basic computer operations and software navigation.
• Strong understanding of customer relationship management principles and practices.
• Proven ability to handle challenging conversations with composure.
• Excellent English communication skills, both verbal and written.
• Background in delivering customer service and resolving queries effectively.
• Keen listening with analytical and problem-solving skills.

Responsibilities

• Manage inbound and outbound voice calls to address customer inquiries and provide timely solutions.
• Navigate internal systems to retrieve account information and process requests accurately.
• De-escalate tense situations with active listening and empathy to resolve issues.
• Articulate information clearly and professionally in English for international clients.
• Use CRM tools to log interactions and track issue resolution.
• Apply problem-solving techniques to identify root causes and implement fixes.
• Maintain essential computer applications knowledge for daily tasks.

Job description

Summary

We are seeking a dedicated International Voice Customer Service Executive to serve as the primary point of contact for our global clientele. In this pivotal role, you will be responsible for delivering exceptional support through voice channels, ensuring that every interaction reflects our commitment to quality and client satisfaction. The position is critical for maintaining strong customer relationships, resolving complex inquiries efficiently, and upholding our reputation for excellence in international service delivery.

Responsibilities

• Manage inbound and outbound voice calls to address customer inquiries and provide timely solutions.
• Navigate internal systems to retrieve account information and process requests with accuracy.
• De-escalate tense situations by employing active listening and empathy to resolve difficult customer issues effectively.
• Articulate information clearly and professionally in English to ensure seamless communication with international clients.
• Utilize customer relationship management tools to log interactions and track issue resolution.
• Apply problem-solving techniques to identify root causes of complaints and implement appropriate fixes.
• Maintain a comprehensive understanding of computer applications necessary for daily operational tasks.

Requirements

• Possess a minimum of one year of prior experience in a customer-facing role.
• Demonstrate proficiency in basic computer operations and software navigation.
• Exhibit a strong grasp of customer relationship management principles and practices.
• Show proven capability in managing challenging conversations with composure and professionalism.
• Display excellent English communication skills, both verbal and written.
• Have a solid background in delivering customer service and resolving queries efficiently.
• Possess keen listening abilities combined with effective analytical and problem-solving skills.