International Voice Customer Service / Sales

VRINDA INTERNATIONAL; Maharashtra; On-site; INR 240,000 - 420,000; Full time

Job summary

Vrinda International seeks an International Voice Customer Service / Sales professional to support global clients, deliver exceptional service, and drive revenue through proactive sales initiatives. The role requires handling high-volume interactions, resolving complex inquiries, and persuading customers to purchase.

You will use basic computer systems to manage data, track interactions, and generate reports, while maintaining brand reputation and customer satisfaction across international

Qualifications

• 1+ year experience in customer service or sales.
• Proven ability to negotiate and persuade customers to close deals.
• Proficiency with basic computer operations and standard office software.
• Strong command of English for professional communication.
• Ability to thrive in a goal-oriented, metrics-driven environment.
• Experience managing customer relationships and addressing service challenges.

Responsibilities

• Engage with international customers via voice channels to provide prompt service.
• Execute sales strategies and negotiate terms to achieve targets.
• Articulate product value and address customer needs persuasively.
• Use basic computer systems to manage data, track interactions, and generate reports.
• Operate in a target-driven environment to meet daily and monthly quotas.
• Handle customer complaints with empathy and efficiency, resolving issues effectively.
• Maintain a professional demeanor across diverse customer interactions.

Skills

Negotiation

Persuasion

Communication

English

Sales

Tools

Office software

Job description

Summary

The International Voice Customer Service / Sales position serves as a vital link between the organization and its global clientele, focusing on delivering exceptional support while driving revenue through effective sales initiatives. This role demands a dynamic professional capable of managing high-volume interactions, resolving complex inquiries, and persuading customers to make purchasing decisions. The incumbent will play a crucial part in maintaining brand reputation and ensuring customer satisfaction across international markets, operating within a fast-paced, results-oriented framework.

Responsibilities

• Engage with international customers via voice channels to provide prompt and effective service solutions.
• Execute sales strategies and negotiate terms to achieve individual and team performance targets.
• Leverage strong communication abilities to articulate product value and address customer needs persuasively.
• Utilize basic computer systems to manage customer data, track interactions, and generate reports.
• Navigate a target-driven workspace to consistently meet or exceed daily and monthly quotas.
• Handle customer complaints with empathy and efficiency, employing problem-solving techniques to reach satisfactory resolutions.
• Maintain a professional demeanor while managing diverse customer interactions in a high-pressure environment.

Requirements

• Minimum of one year of relevant work experience in customer service, sales, or a related field.
• Proven ability to negotiate and persuade customers effectively to close deals or resolve issues.
• Proficiency in basic computer operations and familiarity with standard office software.
• Strong command of the English language for clear and professional verbal communication.
• Demonstrated capacity to thrive in a goal-oriented setting with strict performance metrics.
• Solid background in managing customer relationships and addressing service challenges.