International Patient Relationship Manager

ABATE AS; Malappuram; On-site; INR 600,000 - 900,000; Full time

Job summary

ABATE AS is seeking an International Patient Relationship Manager to oversee the complete journey of international patients—from initial inquiry to post-treatment follow-up—and to coordinate with medical, administrative, travel, and support teams to ensure a seamless, patient-centered experience.

The role serves as the primary contact for patients and attendants, handling inquiries via phone, email, WhatsApp, and other channels, guiding on treatment options, costs, and timelines, and

Responsibilities

• Act as single point of contact for international patients and attendants.
• Respond to patient inquiries through phone, email, WhatsApp, and other communication channels.
• Guide patients regarding treatment options, hospital facilities, estimated costs, and treatment timelines.
• Coordinate teleconsultations between patients and doctors.
• Ensure excellent patient experience throughout the treatment journey.
• Collect and review medical records for specialist evaluation.
• Coordinate appointments, admissions, investigations, surgeries, and discharge procedures.
• Liaise with doctors, nursing staff, and other departments to ensure timely services.
• Maintain accurate patient records and documentation in the hospital management system.
• Assist patients with medical visa invitation letters and related documentation.
• Coordinate airport transfers, hotel accommodations, local transportation, and interpreter services.
• Provide assistance to patients and attendants upon arrival and during their stay.
• Ensure smooth admission and discharge processes.
• Build strong relationships with international patients, embassies, facilitators, insurance companies, and referral partners.
• Address patient concerns, complaints, and service issues promptly and professionally.
• Monitor patient satisfaction and implement service improvement initiatives.
• Maintain regular follow-up with patients after treatment completion.
• Assist in developing international patient referral networks.
• Support international marketing campaigns, exhibitions, and medical tourism initiatives.
• Generate reports on patient inquiries, conversions, revenue, and patient satisfaction metrics.
• Identify opportunities to enhance international patient services and increase patient inflow.

Job description

Job Summary

The International Patient Relationship Manager is responsible for managing and coordinating the complete journey of international patients, from the initial inquiry through treatment, discharge, and post-treatment follow-up. The role serves as the primary point of contact for international patients and their families, ensuring a seamless, comfortable, and patient-centered experience while coordinating with medical, administrative, travel, and support teams.

Key Responsibilities

Patient Relationship & Coordination

• Act as the single point of contact for international patients and their attendants.
• Respond to patient inquiries through phone, email, WhatsApp, and other communication channels.
• Guide patients regarding treatment options, hospital facilities, estimated costs, and treatment timelines.
• Coordinate teleconsultations between patients and doctors.
• Ensure excellent patient experience throughout the treatment journey.

Medical & Administrative Support

• Collect and review medical records for specialist evaluation.
• Coordinate appointments, admissions, investigations, surgeries, and discharge procedures.
• Liaise with doctors, nursing staff, and other departments to ensure timely services.
• Maintain accurate patient records and documentation in the hospital management system.

Travel & Hospitality Coordination

• Assist patients with medical visa invitation letters and related documentation.
• Coordinate airport transfers, hotel accommodations, local transportation, and interpreter services.
• Provide assistance to patients and attendants upon arrival and during their stay.
• Ensure smooth admission and discharge processes.

Relationship Management

• Build strong relationships with international patients, embassies, facilitators, insurance companies, and referral partners.
• Address patient concerns, complaints, and service issues promptly and professionally.
• Monitor patient satisfaction and implement service improvement initiatives.
• Maintain regular follow-up with patients after treatment completion.

Business Development Support

• Assist in developing international patient referral networks.
• Support international marketing campaigns, exhibitions, and medical tourism initiatives.
• Generate reports on patient inquiries, conversions, revenue, and patient satisfaction metrics.
• Identify opportunities to enhance international patient services and increase patient inflow.