International Non-Voice Process | Senior Customer Support Executive

Bigminds Smart Tech; Bidhannagar; On-site; INR 312,000 - 357,000; Full time

Benefits offered by this job

Night Shift Allowance

Job summary

Bigminds Smart Tech Pvt. Ltd. in Kolkata invites applications for Customer Service Specialist – International Email Process (Non-Voice).

The role focuses on backend email support for international customers and offers long-term growth in a professional, growth-oriented environment. We seek candidates with 1+ years of international customer support experience, strong written English, and the ability to work rotating 24/7 shifts including nights.

Qualifications

• 1+ years of international customer support experience mandatory.
• Email / non-voice / backend experience preferred.
• Excellent written English communication.
• Strong analytical and problem-solving skills.
• Good typing speed and attention to detail.
• Comfortable working in rotational 24/7 shifts, including night shifts.
• Male candidates only.

Responsibilities

• Join the International Email Process (Pure Backend / Non-Voice) team in Kolkata.
• Provide international customer support via email with quality and accuracy.
• Grow into SME/Quality/Training/Team Leadership roles over time.

Job description

Customer Service Specialist || International Email Process

Location: Kolkata

Work From Office

CTC: 28,000 to 32,000/month (Maximum)

Night Shift Allowance: Applicable

Shift: Rotational 247 Shifts

Working Days: 5 Days a Week | Rotational Offs

Experience: 1+ Years | International Customer Support

About the Role:

We are looking for Customer Support Associates to join our International Email Process (Pure Backend / Non-Voice) team in Kolkata. This is an excellent opportunity for professionals with international customer support experience who want to build a long-term career with strong growth opportunities, international exposure and a professional work environment.

What We're Looking For:

• 1+ years of International Customer Support experience Mandatory
• Email / Non-Voice / Backend experience preferred.
• Excellent written English communication.
• Strong analytical and problem-solving skills.
• Good typing speed and attention to detail.
• Comfortable working in rotational 247 shifts, including night shifts.
• Male candidates only.

Why Join Us?

Strong career growth opportunities

International customer exposure

Night Shift Allowance

Performance-based opportunities for progression into SME / Quality / Training / Team Leadership roles

Professional & growth-oriented work environment

5-day working week with rotational offs

Walk-In Interview

Walk-ins from: 15 October 2026

Time: 12:00 PM

Interview Venue:

Bigminds Smart Tech Pvt. Ltd. 12th Floor, Unit 19, Millenium City, Tower-2, Block DN, Sector V, Salt Lake, Kolkata 700091