Customer Support Voice - 52k Take Home - US Process

Trigent Software; Pune District; On-site; INR 350,000 - 675,000; Full time

Benefits offered by this job

Cab services (Pick and Drop)

Job summary

Trigent Software is looking for an International Customer Support professional to provide high-quality Tier 2 service and customer satisfaction. Candidates should have excellent communication skills and be open to working in rotating shifts aligning with US time zones. Both freshers and experienced candidates are encouraged to apply. The position is based in Bengaluru and requires immediate joining. Perks include cab services, and adherence to company policies is mandatory.

Qualifications

• Good technical aptitude with an ability to learn quickly.
• Excellent verbal and written communication skills.
• Prior international BPO work experience preferred.

Responsibilities

• Provide high quality Tier 2 Customer Support service.
• Adhere to internal and client-defined processes.
• Ensure security verifications are carried out as per company policy.

Skills

Excellent communication skills

Technical aptitude

Customer service technologies

Experience in international BPO

Education

Any Graduate/ Any PG

Tools

Ticket Tracking System (Service Now preferred)

Microsoft Office Suite

Job description

Greetings from Trigent Software!!

Candidate with excellent communication skills are higly preferred.

Role: International Customer Support

Mode of Work: Work from Office

Experience : Freshers / Experienced

Location: Bengaluru

Working Days: 5 days

Shift: US Rotationa (Night Shift)

Qualification: Any Graduate/ Any PG

Salary : 3.5 LPA to 6.75

Cab: Pick and Drop will be provided

Notice : Immediate to 15days

Roles & Responsibilities

• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to client defined as well as internally defined processes and procedures while handling inbound calls, emails & chats.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Strive and achieve SLA target and business outcome indicators defined by the client.
• Shift will be in any of United States of America time zones.
• Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun).

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool.
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes.
• Walk customers/Provide navigational support on self service portal.
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines.
• Place outbound calls to customers when required in line with Client / Company guidelines.
• Work productively whilst maintaining exceptional call/data quality standards in line with targets.
• Contribute to the team through open and regular communication with peers / supervisors.
• Adhere to all company or departmental policies and procedures (personnel and operational).
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process.
• Maintain regular and punctual attendance in line with company policies and procedures.
• Minimise customer complaints and escalations by providing exceptional service and call control.

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer.
• Good technical aptitude with an ability to learn quickly.
• Excellent verbal and written communication skills.
• Prior international BPO work experience preferred.
• Freshers acceptable.

looking only for immediate joiners