International Non Voice Customer Service Representative

Your Pitchh; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

Cab facility for night shifts

Job summary

Your Pitchh in Bengaluru is hiring a Customer Support Executive for an International Non-Voice Process. The role supports US customers with strong English communication, delivers service with a customer-centric approach, and welcomes freshers or candidates with 1 year of BPO experience. Immediate joining encouraged.

The position offers 3.5–6 LPA CTC with US shift/night rotation, 5-day workweeks, and growth opportunities in a dynamic international support environment.

Qualifications

• Graduate candidates can apply.
• Freshers and minimum 1 year of BPO experience.
• Experience in International Non Voice or Customer Service is preferred.

Responsibilities

• Handle inbound calls from international customers professionally and efficiently.
• Understand customer concerns and provide accurate resolutions within defined timelines.
• Assist customers with product, service, account, or technical-related queries.
• Perform basic troubleshooting and guide customers through appropriate solutions.
• Escalate complex issues to relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Meet defined Quality, Productivity, and Compliance metrics.
• Adhere to company processes, policies, and communication standards.

Skills

English communication

Customer handling

Problem solving

Education

Graduate degree

Job description

Customer Support Executive International Non-Voice Process

Location: BTM Layout,& Manyata Tech Park
Experience:Freshers & Experienced Candidates Can Apply
CTC: 3.5 -6 LPA
Shift: US Shift / Rotational Night Shifts
Work Schedule: 5 Days Working | 2 Rotational Week Offs
Joining: Immediate Joiners Only

Job Overview

We are hiring Customer Support Executives for an International Non Voice Process supporting customers in the US market.

The ideal candidate should possess excellent English communication skills, strong customer-handling abilities, and a customer-centric approach. Candidates with prior experience in International Non Voice, Customer Service or BPO operations are preferred.

This role offers an excellent opportunity to work in a dynamic international customer support environment with attractive compensation, incentives, and career growth opportunities.

Key Responsibilities

• Handle inbound calls from international customers professionally and efficiently.
• Understand customer concerns and provide accurate resolutions within defined timelines.
• Assist customers with product, service, account, or technical-related queries.
• Perform basic troubleshooting and guide customers through appropriate solutions.
• Escalate complex issues to relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Meet defined Quality, Productivity, and Compliance metrics.
• Adhere to company processes, policies, and communication standards.
• Deliver an exceptional customer experience and ensure high service quality.

Eligibility Criteria

• Graduate candidates can apply.
• Freshers and Minimum 1 year of BPO / Customer Support experience.
• Experience in International Non Voice, Technical Support, or Customer Service is preferred.
• Excellent spoken and written English communication skills.
• Comfortable interacting with international customers and understanding global accents.
• Basic technical knowledge and troubleshooting skills.
• Strong problem-solving and customer-handling abilities.
• Willingness to work US/rotational night shifts.
• Immediate joiners preferred.

Compensation & Benefits

• 3.5 LPA - 6LPA, based on experience and interview performance.
• Attractive performance incentives.
• Cab facility for eligible shifts between 7:00 PM and 7:00 AM.
• Structured learning and career growth opportunities.
• Professional and collaborative work environment.

Cab Facility

Male Employees: One-way cab facility with 75 deducted per trip.

Female Employees: Two-way cab facility; one-way free and the other charged at 75.