International Non Voice Customer Support Executive

Your Pitchh; Bengaluru; Sur place; INR 350 000 - 600 000; Plein temps

Avantages offerts par ce poste

Cab facility for night shifts (7:00 PM

Two-way cab facility for female staff

Résumé du poste

Your Pitchh in Bengaluru is hiring a Customer Support Executive for an International Non-Voice Process. You will handle inquiries from US clients with a focus on quality, accuracy, and customer satisfaction.

The role requires excellent English, strong customer-handling abilities, and willingness to work US shifts with rotational nights. Freshers and experienced candidates can apply, with compensation to reflect experience and performance.

Qualifications

• Graduate candidates can apply.
• Freshers or at least 1 year of BPO/Customer Support experience.
• Experience in International Non Voice, Technical Support or Customer Service is preferred.
• Excellent spoken and written English communication skills.

Responsabilités

• Handle inbound inquiries from international customers professionally.
• Provide accurate resolutions within defined timelines.
• Assist customers with product, service, account or technical queries.
• Perform basic troubleshooting and guide customers through solutions.
• Escalate complex issues to relevant teams when needed.
• Maintain records of customer interactions and resolutions.
• Meet defined quality, productivity and compliance metrics.
• Adhere to processes, policies and communication standards.
• Deliver an exceptional customer experience with high service quality.

Connaissances

English communication

Customer service

Problem solving

Formation

Graduate degree

Description du poste

Customer Support Executive International Non-Voice Process

Location: BTM Layout,& Manyata Tech Park
Experience:Freshers & Experienced Candidates Can Apply
CTC: 3.5 -6 LPA
Shift: US Shift / Rotational Night Shifts
Work Schedule: 5 Days Working | 2 Rotational Week Offs
Joining: Immediate Joiners Only

Job Overview

We are hiring Customer Support Executives for an International Non Voice Process supporting customers in the US market.

The ideal candidate should possess excellent English communication skills, strong customer-handling abilities, and a customer-centric approach. Candidates with prior experience in International Non Voice, Customer Service or BPO operations are preferred.

This role offers an excellent opportunity to work in a dynamic international customer support environment with attractive compensation, incentives, and career growth opportunities.

Key Responsibilities

• Handle inbound calls from international customers professionally and efficiently.
• Understand customer concerns and provide accurate resolutions within defined timelines.
• Assist customers with product, service, account, or technical-related queries.
• Perform basic troubleshooting and guide customers through appropriate solutions.
• Escalate complex issues to relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Meet defined Quality, Productivity, and Compliance metrics.
• Adhere to company processes, policies, and communication standards.
• Deliver an exceptional customer experience and ensure high service quality.

Eligibility Criteria

• Graduate candidates can apply.
• Freshers and Minimum 1 year of BPO / Customer Support experience.
• Experience in International Non Voice, Technical Support, or Customer Service is preferred.
• Excellent spoken and written English communication skills.
• Comfortable interacting with international customers and understanding global accents.
• Basic technical knowledge and troubleshooting skills.
• Strong problem-solving and customer-handling abilities.
• Willingness to work US/rotational night shifts.
• Immediate joiners preferred.

Compensation & Benefits

• 3.5 LPA - 6LPA, based on experience and interview performance.
• Attractive performance incentives.
• Cab facility for eligible shifts between 7:00 PM and 7:00 AM.
• Structured learning and career growth opportunities.
• Professional and collaborative work environment.

Cab Facility

Male Employees: One-way cab facility with 75 deducted per trip.

Female Employees: Two-way cab facility; one-way free and the other charged at 75.