International Customer Support Associate ( Non Voice Process)

Your Pitchh; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

Cab facility for night shifts

Training and career growth

Performance-based incentives

Job summary

Your Pitchh in Bengaluru is hiring Customer Support Executives for an International Non-Voice Process. Candidates should have excellent written English, strong problem-solving abilities, attention to detail, and a customer-focused approach.

Freshers and experienced candidates with a background in BPO or customer service are welcome to apply. Join us for 5 days of work with 2 rotational week-offs, US shifts, and immediate joining.

Qualifications

• Graduates can apply.
• Freshers welcome; 1 year BPO/CS experience preferred.
• Excellent written and spoken English communication.
• Willingness to work US shifts and rotational night shifts.

Responsibilities

• Handle customer queries via email, chat, and other non-voice channels.
• Understand concerns and provide accurate resolutions within defined timelines.
• Assist customers with account, product, service, or technical queries.
• Maintain accurate records of interactions and resolutions.
• Escalate complex issues to relevant teams when required.
• Meet quality, productivity, and compliance targets.
• Follow company policies and process guidelines.
• Ensure customer satisfaction through timely and effective support.

Skills

Written English

Spoken English

Typing

Analytical skills

Problem solving

Education

Graduation required

Job description

Hiring: Customer Support Executive International Non-Voice Process

Location: BTM Layout & Manyata Tech Park, Bangalore
Experience: Freshers & Experienced Candidates
CTC: 3.5 LPA - 6 LPA
Shift: US Shift / Rotational Night Shifts
Work Schedule: 5 Days Working | 2 Rotational Week Offs
Joining: Immediate Joiners Only

Job Overview

We are hiring Customer Support Executives for an International Non-Voice Process supporting US-based customers. Candidates should have excellent written English communication, strong problem-solving abilities, attention to detail, and a customer-focused approach.

Freshers and experienced candidates with a background in BPO, customer service, or international processes are welcome to apply.

Key Responsibilities

• Handle customer queries through email, chat, and other non-voice channels.
• Understand customer concerns and provide accurate resolutions within defined timelines.
• Assist customers with account, product, service, or technical-related queries.
• Maintain accurate records of customer interactions and resolutions.
• Escalate complex issues to the relevant teams when required.
• Meet quality, productivity, and compliance targets.
• Follow company policies, process guidelines, and communication standards.
• Ensure customer satisfaction through timely and effective support.

Eligibility Criteria

• Graduates can apply.
• Freshers are eligible; experienced candidates should have a minimum of 1 year of BPO / Customer Support experience.
• International Non-Voice, Chat Support, Email Support, or Technical Support experience is preferred.
• Excellent written and spoken English communication skills.
• Strong typing, analytical, and problem-solving skills.
• Basic technical knowledge is an added advantage.
• Willingness to work US shifts and rotational night shifts.
• Immediate joiners only.

Compensation & Benefits

• CTC ranging from 3.5 LPA to 6 LPA, based on experience and interview performance.
• Attractive performance-based incentives.
• Cab facility for eligible shifts between 7:00 PM and 7:00 AM.
• Structured training and career growth opportunities.
• Professional and collaborative work environment.

Cab Facility

• Male Employees: One-way cab facility; 75 deducted per trip.
• Female Employees: Two-way cab facility; one-way free and the other charged at 75.