International Customer Support & Sales Executive

Propound Internet; Gurugram District; On-site; INR 420,000 - 720,000; Full time

Job summary

Propound Internet in Gurugram invites applications for an International Customer Support & Sales Executive. You will convert incoming order requests via email, chat, or phone and guide customers through our products and services.

Ideal candidates have 1+ years in sales, at least 6 months US calling experience, and willingness to work US shifts. Excellent spoken and written communication, and a results-driven mindset to meet sales targets are essential.

Qualifications

• 1+ years of sales experience.
• US calling experience (minimum 6 months).
• Willingness to work in US shift hours.
• Excellent spoken and written communication skills.
• Results‑oriented with drive to meet/exceed sales targets.

Responsibilities

• Convert incoming order requests via email/chat/phone.
• Assist customers in navigating products/services and troubleshooting issues.
• Provide solutions to customer problems.
• Handle and resolve complaints professionally and empathetically.
• Strive for first-contact conversion.

Skills

Sales

Customer communication

US calling

US shift readiness

Job description

Job description

Designation: International Customer Support & Sales Executive

Role & responsibilities:

• Convert incoming order request via email / chat / phone
• Assist customers in navigating our products/services, troubleshooting issues, and providing
• Solutions to their problems.
• Handle and resolve customer complaints in a professional and empathetic manner, aiming for
• first-contact conversion.

Preferred candidate profile

• Exp 1+ years in sales.
• US calling experience min of 6 months
• Must be ok with US shift hours
• Excellent spoken & writing communication
• Results-oriented mindset with a drive to meet and exceed sales targets.

About Us

Whether you are a degree holder, designer, marketer, or customer care specialist, you will find your role

here a chance to build a career in a thriving international business. We are a financially stable, high-

growth e-commerce company generating over $10 million in annual revenue, driven by a vertically

integrated model that combines cutting-edge digital commerce with robust in-house manufacturing, with

offices across Gurgaon, Faridabad, United States.

• - Currently recruiting for Gurugram office, very near to Sikanderpur metro station
• - Very attractive Rewards and Recognition program

With operations rooted in India and expanding across the United States and the United Kingdom, we

serve a diverse global customer base through exceptional products and seamless fulfilment.

Our Global Footprint

Gurgaon & Faridabad (India): Innovation, manufacturing, and operational headquarters.

United States & United Kingdom: Sales, marketing, and customer experience hubs.

What Sets Us Apart

In-House Manufacturing: Full control over quality, timelines, and innovation.

Digital-First DNA: Technology-led processes and data-driven decision making.

Sustainable Growth: Financially sound with a clear path to scalable, long-term expansion.

Why Work With Us

Impact at Scale: Shape products that reach thousands of customers globally.

Culture of Ownership: Agile teams, flat structure, and transparent communication.