Customer Experience Sales Lead

Anveshan; Gurugram District; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Ownership from Day 1

Fast-paced learning and growth

Opportunity to lead high-impact teams

Job summary

Anveshan is seeking a Customer Executive Sales Lead based in Gurugram, India. This position involves managing and mentoring a team of customer executives while focusing on driving sales and enhancing customer experience. The ideal candidate will have a strong background in sales and experience managing teams.

In this role, you’ll work closely with multiple departments to improve sales processes and customer journeys, contributing to revenue growth from day one. Join us for fast-paced learning and growth opportunities!

Qualifications

• 5-6 years of experience in Sales or related fields.
• Prior experience managing customer-facing or sales teams.
• Strong communication and leadership skills.

Responsibilities

• Lead and manage a team of customer executives.
• Drive sales through various means.
• Monitor team performance and conversion rates.
• Improve customer engagement and satisfaction.

Skills

Sales experience

Team management

Customer engagement

Leadership

Communication skills

Job description

Job Title: Customer Executive Sales Lead

Location: Gurugram | Full-Time | 6 Days Working

About the Role

We are looking for a Customer Executive Sales Lead to manage and mentor a team of customer executives while driving sales, customer engagement, and revenue growth. This role requires a strong leader who can improve conversion rates, enhance customer experience, and build efficient sales processes.

Key Responsibilities

• Lead, coach, and manage a team of customer executives.
• Drive sales through inbound inquiries, repeat purchases, and upselling opportunities.
• Monitor team performance, conversion rates, and revenue metrics.
• Improve customer engagement, retention, and satisfaction.
• Handle escalations and ensure timely resolution of customer concerns.
• Establish and optimize sales processes, SOPs, and quality standards.
• Analyze sales performance and identify growth opportunities.
• Collaborate with Marketing, Operations, and Product teams to improve customer journeys.

Requirements

• 5-6 years of experience in Sales, Customer Success, Business Development, or Customer Experience.
• Prior experience managing customer-facing or sales teams.
• Experience in D2C, E-commerce, FMCG, Retail, or Consumer Brands preferred.
• Strong communication, leadership, and stakeholder management skills.
• Data-driven mindset with experience tracking sales and performance metrics.
• Ownership-driven and comfortable working in a fast-paced environment.

Why Join Us?

• Ownership from Day 1
• Fast-paced learning and growth
• Opportunity to build and lead high-impact teams
• Work closely with business and leadership teams