International Customer Support Executive

Ttech; Delhi; On-site; INR 350,000 - 600,000; Full time

Job summary

Ttech is seeking a customer support specialist to assist international clients from our Delhi office. You will handle inquiries via phone, email, and chat, ensuring clear communication and timely resolutions. You will also document interactions in our CRM system and strive to meet metrics for call handling time and first-call resolution.

The role emphasizes high-quality service, problem-solving across diverse issues, and collaboration with senior team members when needed to resolve complex cases.

Responsibilities

• Provide exceptional customer support to international clients through phone calls, emails, and chats.
• Handle customer inquiries, resolve issues, and elevate complex cases to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for call handling time, quality metrics, and first-call resolution rates.

Job description

Roles and Responsibilities

• Provide exceptional customer support to international clients through phone calls, emails, and chats.


• Handle customer inquiries, resolve issues, and elevate complex cases to senior team members when necessary.


• Maintain accurate records of all interactions with customers using CRM software.


• Meet performance targets for call handling time, quality metrics, and first-call resolution rates.