Client Engagement Executive

SkillLabs; Sahibzada Ajit Singh Nagar; On-site; INR 350,000 - 550,000; Full time

Job summary

SkillLabs in India invites applications for an International Client Engagement Executive. You will handle queries via calls, emails, and chat, understand international customer requirements, and provide accurate solutions while delivering professional service.

Freshers and graduates are welcome. Rotational shifts and a target-driven environment offer learning and growth opportunities with exposure to international processes and career development.

Qualifications

• Excellent verbal and written English communication is required.
• Experience in customer service is preferred but freshers are welcome.
• Strong interpersonal and listening skills are essential.
• Ability to understand customer needs and provide clear solutions.
• Comfortable working in a fast-paced, target-oriented environment.

Responsibilities

• Handle customer queries through calls, emails, and chat.
• Assist international customers by understanding requirements and providing accurate solutions.
• Deliver professional, customer-focused service and maintain high satisfaction.
• Follow defined processes, quality standards, and compliance guidelines.
• Maintain accurate customer records and documentation.
• Coordinate with internal teams to ensure timely resolution of concerns.
• Achieve defined productivity and quality standards.

Skills

English fluency

Customer service

Interpersonal skills

Active listening

Problem solving

Decision making

Shift flexibility

Job description

We are hiring International Client Engagement Executive to join our growing team. This is an excellent opportunity for candidates who have strong English communication skills and are passionate about delivering exceptional customer experiences.

Job Responsibilities

• Handle customer queries and concerns through calls, emails, and chat.
• Assist international customers by understanding their requirements and providing accurate solutions.
• Deliver professional, customer-focused service while maintaining high customer satisfaction.
• Follow defined processes, quality standards, and compliance guidelines.
• Maintain accurate customer records and documentation.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Achieve defined productivity and quality standards.

Candidate Requirements

• Excellent verbal and written communication skills in English.
• Strong customer service and interpersonal skills.
• Excellent listening, problem-solving, and decision-making abilities.
• Comfortable working in rotational shifts.
• Ability to work in a fast-paced and target-oriented environment.
• Graduates and Undergraduates can apply.
• Freshers and experienced candidates are welcome.

What You Can Expect

• Opportunity to work with international customers.
• Professional and growth-oriented work environment.
• Learning and development opportunities.
• Exposure to international customer service processes.
• Opportunity to build a long‑term career in the customer service industry.

If you have excellent English communication skills and are looking for an opportunity to grow your career in international customer support, we would love to hear from you.