Customer Service Associate(Voice/Non-Voice)

Sigma Allied Services; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Sigma Allied Services in Mumbai (Vikhroli) is hiring a Customer Contact Comms Associate to handle customer queries via email, chat and other digital channels. The position requires 1 to 3 years of experience and a qualification of HSC or any graduate.

You will manage inquiries across voice and non-voice processes, maintain CRM data, and work in rotational shifts including weekends. Proficiency in English and basic CRM tools are preferred.

Qualifications

• 13 years of experience in Customer Service / Customer Support.
• Experience in Email Support, Chat Support, Non-Voice or Voice Process.
• Good written and verbal English communication skills.
• Basic knowledge of CRM and ticketing tools.
• Good problem-solving and customer-handling skills.
• Comfortable working in rotational shifts, including weekends and holidays.

Responsibilities

• Handle customer queries through email, chat and web tickets.
• Resolve customer issues and complaints within defined timelines.
• Provide accurate information and ensure customer satisfaction.
• Follow up on pending customer requests and ensure timely closure.
• Update customer details and case information in CRM tools.
• Coordinate with internal teams to resolve customer concerns.
• Maintain service quality and meet defined performance targets.

Skills

13 years of experience in Customer

English communication

Education

HSC / Any Graduate

Tools

CRM tools

Job description

Hiring: Customer Contact Comms Associate

Location: Vikhroli, Mumbai

Experience: 1 to 3 Years

Qualification: HSC / Any Graduate

Industry: BPO / BPM

Process: Voice/ Non-Voice / Customer Support

Job Description

We are hiring Customer Service Associates to handle customer queries and provide support through email, chat and other digital communication channels.

Roles & Responsibilities

• Handle customer queries through email, chat and web tickets.
• Resolve customer issues and complaints within defined timelines.
• Provide accurate information and ensure customer satisfaction.
• Follow up on pending customer requests and ensure timely closure.
• Update customer details and case information in CRM tools.
• Coordinate with internal teams to resolve customer concerns.
• Maintain service quality and meet defined performance targets.

Required Skills

• 13 years of experience in Customer Service / Customer Support.
• Experience in Email Support, Chat Support, Non-Voice or Voice Process.
• Good written and verbal English communication skills.
• Basic knowledge of CRM and ticketing tools.
• Good problem-solving and customer-handling skills.
• Comfortable working in rotational shifts, including weekends and holidays.