International Customer Support Executive (Russian & Arabic)

Latinem; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Latinem is seeking a dynamic customer-focused professional fluent in Russian and Arabic with strong English to manage interactions across calls, email, and chat. The role emphasizes delivering exceptional service to international customers and building lasting relationships.

Ideal candidates have experience with luxury or premium client service, strong problem-solving skills, and a background in voice processes alongside CRM and stakeholder management. B.Tech / BE mandatory.

Qualifications

• Fluent in Russian and Arabic with excellent English communication.
• Experience with voice processes and handling international clients.
• Knowledge of CRM and stakeholder management best practices.

Responsibilities

• Handle inbound and outbound customer interactions via calls, emails, and chat.
• Provide exceptional customer support in Russian, Arabic, and English.
• Build strong relationships with international customers.
• Address customer concerns and ensure timely resolution.
• Maintain process compliance and quality standards.
• Collaborate with cross-functional teams to enhance customer experience.
• Deliver service excellence in a target-driven environment.
• Maintain accurate customer records and reports.

Skills

Russian language

Arabic language

English language

Voice process

CRM

International clients

Problem solving

Negotiation

Stakeholder management

Process & quality compliance

Education

B.Tech / BE degree

Job description

We are looking for a dynamic and customer-focused professional with strong Russian and Arabic language proficiency to join our growing international team. The ideal candidate will be responsible for managing customer interactions, ensuring exceptional service delivery, and building strong relationships with global customers.

This role is ideal for professionals who have experience working with international clients, luxury brands, premium services, or high-value customer segments.

Role & responsibilities

• Handle inbound and outbound customer interactions through calls, emails, and chat.


• Provide exceptional customer support in Russian, Arabic, and English.


• Build strong relationships with international customers.


• Address customer concerns and ensure timely resolution.


• Maintain process compliance and quality standards.


• Collaborate with cross-functional teams to enhance customer experience.


• Deliver service excellence in a target-driven environment.


• Maintain accurate customer records and reports.

Preferred candidate profile

• Fluent in Arabic (Read, Write & Speak)


• Excellent English Communication


• Strong Voice Process Experience


• Customer Relationship Management


• International Client Handling


• Problem Solving & Negotiation Skills


• Stakeholder Management


• Process & Quality Compliance


• B.Tech / BE Degree.(Mandatory)