Associate Customer Experience -International voice

Food Hub Software Solutions; Chennai; On-site; INR 350,000 - 550,000; Full time

Job summary

Food Hub Software Solutions is seeking a customer support specialist to respond to inquiries via chat and email in a timely and professional manner. You will provide expert guidance and support to chat, email and WhatsApp support agents, resolve complex inquiries and escalations, and develop knowledge base resources.

The role requires excellent communication, the ability to multitask and work under pressure, and a proven track record in customer support. Immediate interviews are offered.

Qualifications

• Understanding of customer service principles
• Basic knowledge of our products and services
• Familiarity with common customer issues and how to resolve them

Responsibilities

• Respond to customer inquiries via chat and email in a timely and professional manner
• Provide expert guidance and support to chat, email and whatsapp support agents
• Resolve complex customer inquiries and escalations
• Develop and maintain knowledge base articles and resources
• Conduct training sessions for new and existing team members
• Analyse support trends and provide recommendations for process improvements
• Stay updated with industry trends, best practices, and regulations.
• Collaborate with stakeholders to identify areas for improvement and implement solutions.
• Collaborate with other departments to ensure a seamless customer experience
• Ensure compliance with company policies and procedures.
• Participate in meetings, workshops, and training sessions as required.
• Maintain accurate documentation and records related to the subject matter

Skills

Excellent communication and presentat?

Strong phone contact handling skills

Active listening

Multitask and time management

Work under pressure

Customer support experience

Quota achievement

Analytical skills

Job description

The job roles and responsibilities are,

Respond to customer inquiries via chat and email in a timely and professional manner

Provide expert guidance and support to chat, email and whatsapp support agents

Resolve complex customer inquiries and escalations

Develop and maintain knowledge base articles and resources

Conduct training sessions for new and existing team members

Analyse support trends and provide recommendations for process improvements

Stay updated with industry trends, best practices, and regulations.

Collaborate with stakeholders to identify areas for improvement and implement solutions.

Collaborate with other departments to ensure a seamless customer experience

Ensure compliance with company policies and procedures.

Participate in meetings, workshops, and training sessions as required.

Maintain accurate documentation and records related to the subject matter

Knowledge Required:

Understanding of customer service principles

Basic knowledge of our products and services

Familiarity with common customer issues and how to resolve them

Requirements

The candidate should have the below skill sets,

Excellent communication and presentation skills

Strong phone contact handling skills and active listening

Ability to multitask, prioritise, and manage time effectively

Ability to work under pressure

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Excellent communication and presentation skills.

Excellent analytical skills

These vacancies are urgent. Immediate Interviews. !