International Customer Support Executive | Fresher & Exp

Policybazaar; Gurugram District; On-site; INR 223,200 - 446,400; Full time

Benefits offered by this job

Competitive fixed pay with incentive

Job summary

Policybazaar is hiring for a Customer Support role in Gurugram. The candidate will manage inquiries, provide product guidance, and ensure accurate policy information is communicated to customers.

A focus on empathy and problem solving is essential as you handle sensitive customer scenarios. Candidates with 12th pass or higher, proficiency in English and Hindi, and experience in BPO or call centers are preferred, though high-potential freshers are encouraged to apply.

Qualifications

• Excellent verbal and written communication in English and Hindi.
• 12th pass and above.
• Proficiency in MS Office and professional email etiquette.
• Experience in a BPO, call center, or customer relationship management environment preferred; freshers welcome.

Responsibilities

• Manage inbound and outbound communications professionally to address customer inquiries and policy requirements.
• Deliver accurate information regarding insurance products, premiums, and policy terms.
• Diagnose customer grievances and provide efficient resolutions, escalating where needed.
• Log and maintain customer interaction records in the CRM system.
• Maintain empathetic, professional, and solution-oriented service to support retention.

Skills

English & Hindi communication

MS Office

Customer service orientation

Problem-solving

Education

12th pass or equivalent

Tools

CRM systems

Job description

Key Responsibilities

• Customer Engagement: Manage inbound and outbound communications professionally to address customer inquiries, concerns, and policy requirements.
• Product Consultation: Deliver accurate, transparent information regarding insurance products, premium calculations, and policy terms to empower customer decision-making.
• Issue Resolution: Actively diagnose customer grievances, provide efficient resolutions, and elevate complex matters to appropriate internal teams for swift closure.
• Data Integrity: Accurately log, update, and maintain comprehensive customer interaction records within the corporate CRM system.
• Service Excellence: Champion customer retention and satisfaction by maintaining a highly empathetic, professional, and solution‑oriented approach.

Candidate Profile & Qualifications

• Communication: Exceptional verbal and written proficiency in both English and Hindi is mandatory.
• Education: 12th pass and above.
• Technical Skills: Sound foundational computer knowledge, including proficiency in MS Office (Word, Excel) and professional email etiquette.
• Behavioral Attributes: Demonstrated patience, strong problem‑solving acumen, and the emotional intelligence required to manage sensitive or escalated customer scenarios.
• Experience: Prior experience in a BPO, call center, or customer relationship management environment is advantageous, though high‑potential freshers are encouraged to apply.

What We Offer

• Competitive Remuneration: Attractive fixed compensation supplemented by a lucrative, performance‑driven incentive structure.
• Career Progression: Transparent internal job postings (IJPs) and fast‑track growth opportunities into leadership and specialized corporate roles.
• Professional Development: Comprehensive initial training and ongoing skill enhancement programs within the booming InsurTech sector.
• Work Culture: A vibrant, collaborative, and meritocracy‑driven workplace environment.

How to Apply

Interested candidates who meet the eligibility criteria can directly reach out to our recruitment team:

• HR Contact Person: Aarti Ahirwar
• Contact Number: [phone]
• Application Mode: Please call or share your updated resume via WhatsApp to schedule an interview.