International Non-Voice Process(CSE)

TP; Hyderabad; Vor Ort; INR 330.000 - 390.000; Vollzeit

Benefits dieser Stelle

Two-way cab within 25 KM radius

Exposure to international customer支

Zusammenfassung

TP in Hyderabad is seeking International Chat Support Executives to engage with international customers via chat, resolve queries, and ensure a seamless experience. Freshers and experienced candidates with strong English writing and basic computer skills are welcome.

The role requires working from the DLF, Gachibowli office with 24/7 rotational shifts, five working days and two rotational week-offs. Two-way cab within 25 KM radius is provided along with exposure to international support.

Qualifikationen

• Undergraduate or Graduate (Any Discipline) required.
• Freshers and experienced candidates are welcome.
• Good written communication skills in English.
• Basic computer knowledge and typing proficiency.
• Willingness to work from the office and in rotational shifts.

Aufgaben

• Respond to customer inquiries via chat.
• Resolve customer concerns efficiently and professionally.
• Maintain high customer satisfaction levels.
• Adhere to quality and process guidelines.
• Escalate complex issues to the appropriate teams when required.

Kenntnisse

English writing

Typing

Basic computer skills

Ausbildung

Undergraduate or Graduate (Any Discipline)

Jobbeschreibung

Job description:

Job Title : International Chat Support Executive

We are looking for enthusiastic and customer-focused individuals to join our team as International Chat Support Executives.

This opportunity is open to both freshers and experienced candidates who possess strong written communication skills and a passion for delivering excellent customer service.

In this role, you will interact with international customers through chat, assist them with their queries, provide timely resolutions, and ensure a seamless customer experience. Candidates should be comfortable working in a fast-paced environment and handling multiple conversations while maintaining accuracy and professionalism.

Work Location:

DLF, Gachibowli, Hyderabad

Compensation & Benefits:

• Freshers: 3.3 LPA
• Experienced Candidates: Up to 3.9 LPA
• Two-way cab facility provided within a 25 KM radius
• Exposure to an international customer support environment

Eligibility Criteria:

• Undergraduate or Graduate (Any Discipline)
• Freshers and Experienced candidates are welcome to apply
• Good written communication skills in English
• Basic computer knowledge and typing proficiency
• Willingness to work from the office and in rotational shifts

Key Responsibilities:

• Respond to customer inquiries via chat
• Resolve customer concerns efficiently and professionally
• Maintain high customer satisfaction levels
• Adhere to quality and process guidelines
• Escalate complex issues to the appropriate teams when required

Shift & Work Schedule:

• 24/7 rotational shifts
• 5 working days, 2 rotational week-offs
• Comfortable working in night shifts (as per business requirement)