International Customer Service Representative

Shining Stars Institution & travels; Dadri; On-site; INR 268,000 - 391,000; Full time

Job summary

ShiningstarsITPL in Noida is hiring an International Customer Service Executive to handle inquiries from international clients. The role requires fluency in English and involves coordinating with multiple departments to ensure smooth order processing and issue resolution.

The position offers a 5-day work week with rotational shifts and a salary range of 24k to 35k CTC, as indicated in the posting.

Qualifications

• Fluency in English is must.

Responsibilities

• Handle customer inquiries and provide timely, professional support through email, phone, chat, and other communication channels.
• Communicate with international customers and understand their requirements, concerns, and expectations.
• Manage customer orders, queries, complaints, returns, refunds, and service requests.
• Provide accurate information regarding products, pricing, availability, delivery timelines, and company policies.
• Coordinate with internal departments such as Sales, Logistics, Operations, Finance, and Production to resolve customer issues.
• Track international orders and shipments and keep customers updated on delivery status.

Skills

English fluency

Job description

Hi Jobseekers1

Greetings from ShiningstarsITPL!

We are hiring for International Customer Service Executive for Noida location!

Profile : International Customer Service Executive

Salary : 24k to 35k ctc

5 days working

Rotational shifts

Preferred Candidate Profile :

Fluency in English is must.

Roles and Responsibilities :

• Handle customer inquiries and provide timely, professional support through email, phone, chat, and other communication channels.
• Communicate with international customers and understand their requirements, concerns, and expectations.
• Manage customer orders, queries, complaints, returns, refunds, and service requests.
• Provide accurate information regarding products, pricing, availability, delivery timelines, and company policies.
• Coordinate with internal departments such as Sales, Logistics, Operations, Finance, and Production to resolve customer issues.
• Track international orders and shipments and keep customers updated on delivery status.

Thanks and Regards

Niyati Vyas

Executive - HR

ShiningstarsITPL

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