Sr. Collections Specialist – US Process (B2B Voice)

Grown Diamond Corporation; Maharashtra; On-site; INR 600,000 - 700,000; Full time

Benefits offered by this job

Health benefits

Premium office in BKC

Job summary

Grown Diamond Corporation in Mumbai (BKC) seeks a Sr. Collections Specialist – US Process (B2B Voice). You will engage US business owners and executives, conduct discovery, pitch value propositions, and steer revenue-critical opportunities from outbound calls.

This on-site, night-shift role requires 3–6 years of international collections experience, strong English, and the ability to hit targets while navigating objections and negotiations.

Qualifications

• 3–6 years of US/International Collections experience.
• Night shift is mandatory.
• Experience with B2B or high‑value international accounts.
• Excellent spoken English; neutral or American accent preferred.
• Comfort with revenue targets and escalating to sales.
• Willingness to work on-site at BKC, Mumbai.
• CRM experience with Salesforce/Zoho/HubSpot preferred.

Responsibilities

• Outbound calling to US business decision-makers (250–300 calls/day).
• Conduct structured discovery to understand business needs.
• Pitch value propositions and qualify high‑quality opportunities.
• Drive sales meetings, follow‑ups, and conversions.
• Handle objections professionally and maintain CRM hygiene.
• Share proposals and support product/service queries.
• Maintain pipeline accuracy and forecast diligently.

Skills

US Collections

B2B Sales

Negotiation

Objection Handling

English Proficiency

Education

Any Graduate

Tools

Salesforce

Zoho

HubSpot

Job description

• Shift: US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off
• CTC: Rs. 6 - Rs. 7.0 LPA + Uncapped Performance Incentives

• Location: BKC, Mumbai (On-site)
• Shift: US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off
• CTC: Rs. 6 - Rs. 7.0 LPA + Uncapped Performance Incentives

IMPORTANT - PLEASE READ BEFORE APPLYING

• This is NOT a traditional collections or recovery role.
• This position is designed for senior International / US Collections professionals who want to move into a US B2B Inside Sales role involving outbound calling, solution pitching, follow-ups, and revenue ownership.
• If you are looking only for pure recovery, inbound collections, or non-sales roles, this position will not be a fit.

Role Overview

• As a Sr. Collections Specialist - US Process (B2B Voice), you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert US B2B sales opportunities.
• You will engage directly with US business owners, Directors, VPs, and CXOs, understand their business needs, pitch value propositions, and support sales conversions through structured follow-ups.
• This is a consultative US Inside Sales role, not consumer calling, customer support, or transactional collections.

Key Responsibilities

• Outbound calling to US business decision-makers (approx. 250-300 calls/day)
• Conduct structured discovery conversations to understand business needs
• Pitch value propositions and qualify high-quality sales opportunities
• Drive sales meetings, follow-ups, and conversions
• Handle objections confidently and professionally
• Share solution decks / proposals and respond to product or service queries
• Maintain strong CRM hygiene — call notes, follow-ups, pipeline, and forecasting
• Achieve weekly and monthly KPIs related to meetings, conversions, and revenue

MUST-HAVE Candidate Profile (Non-Negotiable)

• 3-6 years of experience in US / International Collections (Night Shift mandatory)
• Experience handling B2B or high-value international accounts
• Excellent spoken English (neutral or American accent preferred)
• Strong confidence speaking with US senior stakeholders
• Proven ability to work under revenue-linked targets
• Strong objection handling, negotiation, and follow-up discipline
• Willingness to work Mon-Fri US night shift from BKC (on-site)
• Candidates with only domestic or non-US process experience will not be considered.

Preferred Background (Advantage, Not Mandatory)

• International Collections with settlement or retention exposure
• US B2B Inside Sales / Appointment Setting experience
• SaaS / Tech / Consulting voice process exposure
• Prior experience using CRM tools (Salesforce, Zoho, HubSpot, etc.)
• Final selection will be based on communication quality, calling intensity, and sales aptitude — not only past titles.

Why This Role Is a Career Upgrade

• Clear transition from collections to revenue generation
• Exposure to real US B2B sales conversations
• Strong fixed pay with uncapped incentives
• Premium corporate office in BKC
• Health benefits

Fast-track Growth Path

Sr. Collections Specialist - Inside Sales Executive - Sr. Inside Sales - Team Lead - US Sales Manager

This is a long-term career role, not a lateral BPO move.

Education

Any Graduate

Work Mode

On-site only - BKC, Mumbai