International Chat Support Executive - Gurgaon MNC's | 50 Positions

Touch Consultants; Dadri, Gurugram District, Delhi; On-site; INR 231,000 - 276,000; Full time

Benefits offered by this job

Free pickup and drop facility

Job summary

Touch Consultants in Gurgaon is seeking an experienced International Chat Support Executive to handle insurance-related queries through 100% chat. Prior experience in international voice, chat or blended support is preferred, with immediate joining options.

Selected candidates will work exclusively in international chat for an insurance-focused process, delivering accurate information and high-quality customer experiences.

Qualifications

• 1–6 years of experience in customer support.
• Experience in international voice, chat, or blended support.
• Good written English communication skills.

Responsibilities

• Handle customer queries related to insurance via chat support.
• Provide accurate information and resolutions while maintaining high satisfaction.
• Understand concerns and ensure timely query resolution.
• Maintain quality and adhere to process guidelines.
• Deliver professional customer experience through written communication.

Skills

Chat support

Customer support

Written English

Immediate joiner availability

Education

Graduates and undergraduates

Job description

International Chat Support Executive Experienced Candidates

Job Location: Gurgaon, Haryana

Industry: BPO / ITES

Process: International Customer Support Chat

Experience Required: 16 Years

Employment Type: Full-Time

Joining: Immediate Joiners Preferred

Job Description

We are hiring experienced professionals for an International Chat Support Process with a leading organization in Gurgaon.

Candidates with prior experience in International Voice, Chat, or Blended Customer Support processes are welcome to apply.

Selected candidates will work exclusively in a 100% International Chat Support process, assisting customers with their insurance-related queries.

Key Responsibilities

• Handle customer queries related to insurance through chat support.
• Provide accurate information and effective resolutions while maintaining high customer satisfaction.
• Understand customer concerns and ensure timely resolution of queries.
• Maintain quality standards and adhere to process guidelines.
• Deliver a professional customer experience through effective written communication.

Eligibility Criteria

• Experience: Minimum 1 year to a maximum of 6 years in Customer Support.
• Background: International Voice, International Chat, or Blended Customer Support.
• Education: Graduates and Undergraduates are eligible.
• Communication: Good written English communication skills.
• Joining: Immediate joiners preferred.
• Location: Candidates must be willing to work from Gurgaon.

Salary & Benefits

• In-Hand Salary: Up to 22,700 per month.
• CTC: Up to 3.7 LPA.
• Salary Hike: Up to 30% hike on previous CTC, subject to eligibility and company policies.
• Cab Facility: Free pickup and drop facility.
• Working Days: 5 days a week.
• Weekly Offs: Fixed Saturday and Sunday.

Work Location

Gurgaon, Haryana.

Candidates from Delhi NCR and other parts of North India who are comfortable relocating to or working in Gurgaon are welcome to apply.

Interview Process

• Easy and straightforward interview rounds.
• Candidates should be available for an immediate joining.

Important Note: Please apply only if you are comfortable with the offered salary of up to 22,700 per month in hand and are willing to work from Gurgaon.

You may also share this opportunity with friends or professional contacts who meet the eligibility criteria.