International Chat Support Executive

KG Invicta Services (KGiS); Coimbatore District; On-site; INR 240,000 - 360,000; Full time

Job summary

KG Invicta Services (KGiS) in Tamil Nadu seeks an International Chat Support Executive to provide excellent customer service via online chat, assist international clients, and resolve inquiries promptly.

You will engage with customers, log interactions in the CRM, stay updated on product knowledge, and collaborate with the team to improve service quality. Strong written English and problem-solving skills are essential in a fast-paced environment.

Qualifications

• Excellent written English communication.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with chat support tools and CRM systems.

Responsibilities

• Engage with customers via chat to provide support and information regarding our products and services.
• Respond to customer inquiries promptly and accurately, ensuring a high level of customer satisfaction.
• Troubleshoot and resolve customer issues effectively, escalating complex problems to the appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Skills

Excellent written English

Problem solving

Teamwork

Independent work

Tools

CRM systems

Chat support tools

Job description

We are seeking an enthusiastic and dedicated International Chat Support Executive to join our team in Tamil Nadu. In this role, you will be responsible for providing exceptional customer service through online chat platforms, assisting customers with their inquiries, and ensuring a positive experience. You will be the first point of contact for our international clients, addressing their needs and resolving issues in a timely manner.

Key Responsibilities

• Engage with customers via chat to provide support and information regarding our products and services.
• Respond to customer inquiries promptly and accurately, ensuring a high level of customer satisfaction.
• Troubleshoot and resolve customer issues effectively, escalating complex problems to the appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills

• Excellent written communication skills in English.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with chat support tools and CRM systems is a plus.

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