Customer Support Representative | Non Voice process

Talent Acquaintance; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Talent Acquaintance in Mumbai is seeking a dedicated chat support professional to assist customers across multiple platforms. You will respond to inquiries, resolve issues professionally, and use problem-solving skills to address complex complaints.

Additionally, you will collaborate with internal teams to enhance the customer experience, maintain accurate interaction records, and continually update knowledge of products and services to provide accurate information.

Qualifications

• Proven experience in chat support or related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Skills

Chat support experience

Written & verbal communication

Multitasking

Problem solving

Confidentiality

Tools

Chat software

Job description

Roles and Responsibility

• Provide timely and effective chat support to customers via various platforms.


• Respond to customer inquiries and resolve issues professionally and courteously.


• Utilize problem-solving skills to address complex customer complaints.


• Collaborate with internal teams to enhance customer experience.


• Maintain accurate records of customer interactions and transactions.


• Continuously update knowledge of products and services to provide accurate information.

Job Requirements

• Proven experience in chat support or a related field.


• Excellent written and verbal communication skills.


• Ability to work in a fast-paced environment and manage multiple chats simultaneously.


• Strong problem-solving and analytical skills.


• Familiarity with chat software and technology.


• Ability to maintain confidentiality and handle sensitive information.