Customer Support Representative | Non Voice process

Talent Acquaintance; Ghaziabad District; On-site; INR 300,000 - 550,000; Full time

Job summary

Talent Acquaintance in India seeks a customer-focused chat support agent to join our team. You will provide timely assistance across platforms and resolve issues with courtesy and care.

Key responsibilities include handling multiple chats, maintaining accurate records of interactions, and continually updating product knowledge. Strong written and verbal communication and confidentiality are essential.

Experience in chat support and familiarity with chat software are preferred.

Qualifications

• Proven experience in chat support or a related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Skills

Chat support

Communication

Multitasking

Problem-solving

Chat software

Confidentiality

Tools

Chat platforms

Job description

Roles and Responsibility

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Job Requirements

• Proven experience in chat support or a related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.