Customer Support Representative | Non Voice process

Talent Acquaintance; Lucknow; In loco; INR 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance in Lucknow is seeking a proactive chat support specialist to provide timely, friendly assistance across multiple platforms and ensure exceptional customer satisfaction.

You will respond to inquiries, resolve issues professionally, and document interactions while maintaining confidentiality and accurate records.

Collaborate with internal teams to enhance the customer experience and continually update knowledge of products and services.

Competenze

• Excellent written and verbal communication skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.

Mansioni

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Conoscenze

Communication skills

Problem-solving

Multitasking

Written communication

Strumenti

Chat software

Descrizione del lavoro

Roles and Responsibility

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Job Requirements

• Proven experience in chat support or a related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.