Customer Service Executive | International BPO

Talent Acquaintance; Greater Noida; On-site; INR 240,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to handle inquiries with professionalism and courtesy. The role focuses on delivering accurate product information and building lasting customer relationships, while collaborating with internal teams to resolve complex issues.

The ideal candidate will maintain strong product knowledge, adapt to a fast-paced environment, and contribute to process improvements that enhance customer experience.

Qualifications

• Excellent communication and interpersonal skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Skills

Communication

Interpersonal skills

multitasking

Problem solving

Attention to detail

Tools

Computer systems

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.