International BPO Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 240,000 - 420,000; Full time

Job summary

Foundever is seeking an enthusiastic International BPO Executive to join our team in Andhra Pradesh. The role focuses on delivering exceptional customer service to our global clients, communicating clearly across channels, and resolving inquiries efficiently.

You will work in a dynamic, fast-paced environment, collaborating with teammates to improve processes and service quality, while staying informed about product offerings to provide accurate information to customers.

Qualifications

• Strong communication skills, both verbal and written.
• Familiarity with the international BPO industry and its operations.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Problem-solving skills and a customer-oriented mindset.
• Team player with a positive attitude.

Responsibilities

• Engage with customers through various communication channels, addressing inquiries and resolving issues promptly.
• Maintain a high level of customer satisfaction by delivering quality service and support.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Stay updated on product knowledge and service offerings to provide accurate information to customers.
• Document customer interactions and feedback to help improve service delivery.

Skills

Strong communication

BPO industry familiarity

Fast-paced environment

Problem-solving

Team player

Job description

We are seeking an enthusiastic and skilled International BPO Executive to join our dynamic team at Foundever in Andhra Pradesh. The ideal candidate will possess excellent communication skills and a strong understanding of the international BPO landscape. As an International BPO Executive, you will be responsible for providing exceptional customer service to our global clientele, ensuring that all interactions are handled with professionalism and efficiency.

Key Responsibilities

• Engage with customers through various communication channels, addressing inquiries and resolving issues promptly.
• Maintain a high level of customer satisfaction by delivering quality service and support.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Stay updated on product knowledge and service offerings to provide accurate information to customers.
• Document customer interactions and feedback to help improve service delivery.

Required Skills

• Strong communication skills, both verbal and written.
• Familiarity with the international BPO industry and its operations.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Problem-solving skills and a customer-oriented mindset.
• Team player with a positive attitude.