International BPO Executive

Kadtech Hr Solutions; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Kadtech Hr Solutions in Bengaluru is seeking a proactive Pre-Sales/Telecalling professional to engage existing and prospective customers, gather needs, and schedule trials.

You will work with LeadSquared CRM and telecalling tools (3CX) to generate leads, qualify opportunities, and support the sales cycle in a fast-paced, rotational shifts environment.

Qualifications

• Prior experience in Pre-Sales or Telecalling (min 6 months).
• Clear, concise written and oral communication skills.
• Empathy towards customers and understanding their needs.
• Learning mindset and the right attitude to adapt in a fast-paced, performance-driven environment.
• Ability to multitask and manage tasks effectively.Ability to ask the right questions and qualify a customer's needs.
• Understand the regional nuances of the designated market
• Understanding the Sales metrics and numbers.
• The candidate should be comfortable working rotational shifts if required.

Responsibilities

• Contacting existing customers as well as prospective customers
• Obtaining customer information and other relevant data
• Asking questions to the customer and understanding their need
• Resolving customer queries and issues related to the products and service
• Handle inbound and outbound calls
• Leverage Tele-calling to generate leads and conversions.
• Work on LeadSquared CRM and telecalling tools like 3CX for day-to-day tasks.
• Initiate outbound calls to existing users for lead generation for trial booking.
• Conducted outbound calls to qualify leads, as well as followed up with reminder calls.
• Conduct a CNA (customer need assessment) for every lead.

Skills

Pre-Sales

Telecalling

Lead generation

CRM tooling

3CX

Communication skills

Empathy

Multitasking

Tools

LeadSquared CRM

3CX

Job description

Responsibilities:

• Contacting existing customers as well as prospective customers
• Obtaining customer information and other relevant data
• Asking questions to the customer and understanding their need
• Resolving customer queries and issues related to the products and service
• Handle inbound and outbound calls
• Leverage Tele-calling to generate leads and conversions.
• Work on LeadSquared CRM and telecalling tools like 3CX for day-to-day tasks.
• Initiate outbound calls to existing users for lead generation for trial booking.
• Conducted outbound calls to qualify leads, as well as followed up with reminder calls.
• Conduct a CNA (customer need assessment) for every lead.

Requirements:

• Prior experience in Pre-Sales or Telecalling is preferred (min 6 months)
• Clear, concise, and effective written and oral communication skills.
• Empathy towards customers and understanding their needs.
• Learning mindset and the right attitude to adapt in a fast-paced, performance-driven environment.
• Ability to multitask and manage tasks effectively.Ability to ask the right questions and qualify a customer's needs.
• Understand the regional nuances of the designated market
• Understanding the Sales metrics and numbers.
• The candidate should be comfortable working rotational shifts if required.