Customer Support Specialist-International Voice

Impetus Career Consultants; Pune District; On-site; INR 350,000 - 650,000; Full time

Job summary

Impetus Career Consultants is seeking a Personal Banker for international voice support. The role focuses on handling queries, delivering personalized banking services, and resolving issues across voice and digital channels.

The ideal candidate has 2–6 years of experience in international voice processes or BFSI, with excellent English communication and strong problem-solving abilities. Shifts are international/rotational, and adherence to banking policies is essential.

Qualifications

• 2–6 years of experience in International Voice Process / Banking / BFSI.
• Excellent English communication and customer-handling skills.
• Strong problem-solving and interpersonal skills.
• Knowledge of banking products and customer service processes.
• Comfortable working in international/rotational shifts.

Responsibilities

• Handle customer queries, requests, and complaints efficiently.
• Provide exceptional customer service through voice and digital channels.
• Understand customer needs and provide appropriate banking solutions.
• Coordinate with Sales, Operations, Risk, Compliance, and Collections teams.
• Ensure accurate and timely execution of customer transactions.
• Follow all regulatory requirements, banking policies, and compliance guidelines.
• Identify opportunities to improve customer experience and digital capabilities.

Skills

English communication

Customer handling

Banking knowledge

Job description

Hiring: Personal Banker-International voice

Work Mode: Work from Office

Role Overview:

We are looking for a customer-focused Personal Banker to handle international clients, resolve queries, and provide personalized banking support across multiple communication channels.

Key Responsibilities

• Handle customer queries, requests, and complaints efficiently.
• Provide exceptional customer service through voice and digital channels.
• Understand customer needs and provide appropriate banking solutions.
• Coordinate with Sales, Operations, Risk, Compliance, and Collections teams.
• Ensure accurate and timely execution of customer transactions.
• Follow all regulatory requirements, banking policies, and compliance guidelines.
• Identify opportunities to improve customer experience and digital capabilities.

Requirements

• 2–6 years of experience in International Voice Process / Banking / BFSI.
• Excellent English communication and customer-handling skills.
• Strong problem-solving and interpersonal skills.
• Knowledge of banking products and customer service processes.
• Comfortable working in international/rotational shifts.