Account Mangar- BNG

AlgoLeap Technologies Pvt Ltd.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Algoleap Technologies Pvt Ltd in Bengaluru is seeking an experienced Senior Account Manager – Client Relations to oversee major client relationships, drive satisfaction, and ensure account growth. The role demands 8+ years in client relationship management, strategic account management, stakeholder engagement, and business development.

You will manage key client expectations, coordinate with internal teams, identify growth opportunities, resolve escalations, and contribute to strategic planning

Qualifications

• 8+ years in client relationship management and strategic account management.
• Experience in stakeholder engagement and business development.
• Strong leadership, communication, negotiation and problem-solving skills.
• Ability to coordinate with internal teams to ensure seamless service delivery.

Responsibilities

• Manage key client relationships and understand business requirements.
• Identify growth opportunities and drive account growth.
• Resolve escalations and coordinate with internal teams for service delivery.
• Lead strategic client relationship management and key account management.
• Monitor client satisfaction, retention, revenue, and profitability.
• Prepare periodic account performance reports and business reviews.
• Mentor junior account management staff where applicable.
• Collaborate with Sales, Delivery, Finance, and Support teams.

Skills

Strategic Account Management

Client Relationship Management

Stakeholder Management

Cross-functional Team Coordination

Presentation & Communication

Business Development & Revenue Growth

CRM Tools

MS Office

Tools

CRM Tools

MS Office

Job description

Algoleap Technologies Pvt Ltd | Full time

Bangalore North, India | Posted on 11/03/2026

We are looking for an experienced and strategic Senior Account Manager – Client Relations to manage key client accounts, strengthen long-term business relationships, drive customer satisfaction, and ensure account growth.

The ideal candidate will have 8+ years of experience in client relationship management, strategic account management, stakeholder engagement, and business development. The role requires strong leadership, communication, negotiation, problem-solving, and relationship-building capabilities.

The candidate will be responsible for managing key client relationships, understanding business requirements, identifying growth opportunities, resolving escalations, and coordinating with internal teams to ensure seamless service delivery.

2. Key Responsibilities

A. Strategic Client Relationship Management

B. Key Account Management

D. Business Growth & Revenue Management

E. Internal Stakeholder Coordination

F. Reporting & Performance Management

CRM Tools and MS Office (Excel, PowerPoint)

Analytical and Problem-solving Skills

Presentation & Communication Skills

Cross-functional Team Coordination

Strategic Planning & Account Growth

Business Development & Revenue Growth

Client Retention & Customer Success

Stakeholder Management (CXO / Senior Management)

Client Relationship Management

Strategic Account Management

Contribute to strategic planning and organizational growth initiatives.

Drive initiatives to improve client retention and customer experience.

Develop best practices for client engagement and relationship management.

Mentor and guide junior account management team members, where applicable.

Maintain accurate CRM records and account-related documentation.

Provide management with insights into client requirements, risks, and opportunities.

Track client satisfaction, retention, revenue growth, and account profitability.

Maintain account plans, client records, forecasts, and business review documents.

Prepare and present periodic account performance reports.

Act as the bridge between clients and internal leadership.

Drive accountability across teams to ensure timely deliverables.

Monitor service delivery against agreed SLAs and contractual commitments.

Ensure seamless coordination between client expectations and internal execution.

Collaborate with Sales, Operations, Delivery, Finance, and Support teams.

Ensure achievement of account revenue and profitability targets.

Participate in commercial discussions, contract negotiations, and renewals.

Support business development initiatives and revenue expansion.

Drive account growth through strategic engagement and relationship development.

Identify upselling and cross-selling opportunities within existing accounts.

Collect client feedback and implement improvement initiatives.

Establish processes to improve customer experience and service quality.

Work closely with internal teams to resolve issues within agreed timelines.

Handle critical client escalations with ownership and professionalism.

Proactively identify potential client concerns and address them effectively.

Identify opportunities to expand existing client relationships.

Ensure client retention, renewals, and long-term account stability.

Monitor account health, engagement levels, and overall performance.

Develop account management strategies aligned with client business goals.

Manage and oversee a portfolio of high-value client accounts.

Build client trust and ensure a high level of customer satisfaction.

Conduct regular business reviews, client meetings, and strategic discussions.

Understand client business objectives, expectations, challenges, and future requirements.

Serve as the primary point of contact for senior client stakeholders.

Develop and maintain strong, long-term relationships with key clients and strategic accounts.