Integrated Solutions Service Tech 4

Johnson Controls; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Johnson Controls in Chennai seeks an experienced Service Operations Leader to drive service delivery for BMS, HVAC controls, fire and security systems. You will manage maintenance contracts, ensure SLA adherence, and grow aftermarket services.

The role requires 8+ years in service ops, a relevant engineering degree, and proven leadership of teams. You will collaborate with sales, support cross-functional teams, and mentor technicians across regions.

Qualifications

• Bachelor's degree in Electrical, Electronics, Instrumentation, Mechanical engineering or related field.
• 8+ years of experience in service operations within Controls, Fire & Security, Building Automation, or ELV systems.
• Experience in managing service teams, customer accounts, and maintenance contracts.

Responsibilities

• Lead service delivery for Building Automation Systems (BMS), HVAC Controls, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems.
• Manage preventive maintenance, breakdown support, AMC, CMC, and modernization projects.
• Drive service revenue through contract renewals, upgrades, retrofits, repairs, and spare parts sales.
• Develop strong relationships with key customers, facility managers, consultants, and end users.
• Ensure achievement of service KPIs including SLA adherence, response time, contract renewal rate, customer satisfaction, and revenue targets.
• Lead and mentor Service Engineers, Supervisors, and Technicians across assigned regions.
• Monitor contract profitability, resource utilization, and service productivity.
• Review technical escalations and provide support for complex troubleshooting activities.
• Collaborate with Sales and Account Management teams to identify cross-selling and upselling opportunities.
• Ensure compliance with EHS standards, quality processes, and customer site requirements.

Skills

Service operations

Contract management

Team leadership

BMS

Education

Bachelor's degree in Electrical/ Electronics/ Instrumentation/ Mechanical engineering

Job description

Integrated Solutions Service Tech is responsible for leading service operations, contract management, customer success, and revenue growth for Controls, Fire Detection, Fire Suppression, Security, and Building Management Systems (BMS). The role focuses on driving operational excellence, SLA compliance, customer retention, and aftermarket service business growth.

Key Responsibilities

Lead service delivery for Building Automation Systems (BMS), HVAC Controls, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems. Manage preventive maintenance, breakdown support, annual maintenance contracts (AMC), comprehensive maintenance contracts (CMC), and modernization projects. Drive service revenue through contract renewals, upgrades, retrofits, repairs, and spare parts sales. Develop strong relationships with key customers, facility managers, consultants, and end users. Ensure achievement of service KPIs including SLA adherence, response time, contract renewal rate, customer satisfaction, and revenue targets. Lead and mentor Service Engineers, Supervisors, and Technicians across assigned regions. Monitor contract profitability, resource utilization, and service productivity. Review technical escalations and provide support for complex troubleshooting activities. Collaborate with Sales and Account Management teams to identify cross-selling and upselling opportunities. Ensure compliance with EHS standards, quality processes, and customer site requirements.

Required Qualifications

Bachelor's Degree in Electrical, Electronics, Instrumentation, Mechanical Engineering, or related field. 8+ years of experience in Service Operations within Controls, Fire & Security, Building Automation, or ELV systems. Proven experience in managing service teams, customer accounts, and maintenance contracts.

Strong understanding of:

• Building Management Systems (BMS)
• HVAC Controls
• Fire Alarm & Detection Systems
• Fire Suppression Systems
• CCTV & Video Management Systems
• Access Control Systems
• Integrated Security Management Systems
• Service Contract & SLA Management

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.