Service Engineer - Building Automation and Fire & Security Systems

Johnson Controls Ltd; Gurugram District; On-site; INR 450,000 - 700,000; Full time

Job summary

Johnson Controls in Gurugram seeks a mid-level Service Engineer for Integrated Solutions. You will install, commission, maintain, and troubleshoot building automation, fire detection and suppression, and electronic security systems to ensure reliability and safety for customers.

You will work with clients, perform tests, document activities, and follow safety standards and SLAs while coordinating with the service team to minimize downtime.

Qualifications

• Diploma or Bachelor’s in Electrical/Electronics/Instrumentation Engineering.
• 2–5 years of experience in Fire & Safety Systems, CCTV, Access Control, and Building Automation.

Responsibilities

• Install and commission building automation, fire detection & suppression, and security systems.
• Perform preventive and corrective maintenance and health checks.
• Diagnose issues in control panels, sensors, and field devices; provide timely repairs.
• Interface with clients to understand issues and deliver solutions; ensure SLAs.
• Maintain service reports, logs, and CRM/ERP records; track spare parts.

Skills

Troubleshooting electrical & controls

Fire alarm panels (addressable & conv)

CCTV & Access Control systems

PLC / BMS systems

Wiring diagrams & schematics

Customer-facing communication

Education

Electrical/Electronics/Instrumentation Eng (Diploma/Bachelor)

Tools

Fire safety systems software

Job description

Integrated Solutions Service Tech 2

Who we are:

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data-driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operates and maintains indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission. Please visit and follow Johnson Controls linkedin for recent exciting activities. APAC Linkedin Johnson Controls APAC Linkedin Career The Power Behind Your Mission OpenBlue OpenBlue: This is How a Space Comes Alive

What you will do:

The Service Engineer – CFS is responsible for installation, commissioning, maintenance, and troubleshooting of building automation systems, fire detection & suppression systems, and electronic security systems. The role ensures system reliability, compliance with safety standards, and high customer satisfaction through timely service delivery.

What we look for:

1. Installation & Commissioning
   • Install and commission systems such as:
   • Building Management Systems (BMS) / PLC-based control systems
   • Fire Alarm Systems (FAS), Fire Suppression systems CCTV, Access Control, Intrusion Alarm Systems
   • Conduct system testing and ensure proper integration
   • Validate performance as per technical and safety standards
2. Maintenance & Servicing
   • Perform preventive and corrective maintenance of installed systems
   • Conduct periodic inspections and system health checks
   • Ensure minimal downtime through proactive maintenance
3. Troubleshooting & Fault Resolution
   • Diagnose issues in control panels, sensors, wiring, and field devices
   • Troubleshoot PLCs, controllers, fire panels, and security devices
   • Execute timely repairs and elevate complex issues when required
4. Customer Support
   • Interface with clients to understand issues and provide solutions
   • Ensure adherence to SLAs and service timelines
   • Provide user training and system guidance
5. Documentation & Reporting
   • Maintain service reports, maintenance logs, and compliance records
   • Update service activities in CRM/ERP tools
   • Track spare parts and inventory usage
6. Compliance & Safety
   • Ensure compliance with fire safety standards (NFPA / NBC / local regulations)
   • Adhere to company safety protocols during service activities
   • Participate in audits and inspections

Required Qualifications:

Diploma / Bachelor’s in Electrical / Electronics / Instrumentation Engineering 2–5 years of experience in: Fire & Safety Systems Security Systems (CCTV, Access Control) Building Automation / Controls

Key Skills:

Strong troubleshooting in electrical & control systems Knowledge of: Fire alarm panels (addressable & conventional) CCTV, Access Control systems PLC / BMS systems Understanding of wiring diagrams and control schematics Good communication and customer-facing skills

Join Johnson Controls and be part of a team that values your contributions, supports your growth, and provides a rewarding work environment.

Diversity & Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.

Experience Level Mid Level