Instrument Engineer

Nirmal Industrial Controls; Thane; On-site; INR 300,000 - 450,000; Full time

Job summary

Nirmal Industrial Controls in Maharashtra invites an enthusiastic customer service professional to join our after-sales team. You will maintain accurate documentation of service transactions, provide technical assistance, and coordinate service requests to ensure timely delivery.

The role emphasizes effective communication with customers to understand needs, resolve complaints, and collaborate with internal teams to identify service improvements and enhance customer satisfaction.

Qualifications

• Problem-solving and decision-making abilities.
• Communication and interpersonal skills.
• Proficiency in customer service software and CRM systems.
• Ability to work independently and as part of a team.

Responsibilities

• Maintain accurate documentation of service transactions and customer interactions
• Resolve customer complaints regarding after-sales service issues
• Provide technical assistance and support to customers
• Coordinate service requests and manage service delivery timelines
• Communicate effectively with customers to understand their needs and requirements
• Collaborate with internal teams to ensure timely and efficient service delivery
• Identify opportunities for service improvements

Skills

Problem Solving

Communication

CRM software

Teamwork

Job description

Responsibilities

• Maintain accurate documentation of service transactions and customer interactions


• Resolve customer complaints regarding after-sales service issues


• Provide technical assistance and support to customers


• Coordinate service requests and manage service delivery timelines


• Communicate effectively with customers to understand their needs and requirements


• Collaborate with internal teams to ensure timely and efficient service delivery


• Identify opportunities for service improvements

Requirements

• Problem-solving and decision-making abilities


• Communication and interpersonal skills


• Proficiency in customer service software and CRM systems


• Ability to work independently and as part of a team