Senior Engineer - Instrumentation/ Mechanical

Nirmal Industrial Controls; Kalyan-Dombivli; On-site; INR 600,000 - 900,000; Full time

Job summary

Nirmal Industrial Controls is seeking a Senior Engineer - Instrumentation/Mechanical to deliver exceptional after-sales service from its Maharashtra operations. You will document service transactions, address customer issues, and coordinate timely service delivery with internal teams.

Applicants should have a bachelor's degree in Mechanical or Instrumentation and 2–5 years of relevant experience, with strong communication and problem-solving abilities to support customers effectively.

Qualifications

• Bachelor's degree in Mechanical or Instrumentation.
• Experience: 2-5 years.

Responsibilities

• Maintain accurate documentation of service transactions and customer interactions
• Resolve customer complaints regarding after-sales service issues
• Provide technical assistance and support to customers
• Coordinate service requests and manage service delivery timelines
• Communicate effectively with customers to understand their needs and requirements
• Collaborate with internal teams to ensure timely and efficient service delivery
• Identify opportunities for service improvements

Skills

Problem-solving

Communication skills

CRM software

Teamwork

Education

Bachelor's degree in Mechanical or Instrumentation

Job description

Job Summary

1) Role Purpose This role will be responsible for providing exceptional after-sales service to all customers.

Responsibilities

• Maintain accurate documentation of service transactions and customer interactions
• Resolve customer complaints regarding after-sales service issues
• Provide technical assistance and support to customers
• Coordinate service requests and manage service delivery timelines
• Communicate effectively with customers to understand their needs and requirements
• Collaborate with internal teams to ensure timely and efficient service delivery
• Identify opportunities for service improvements

Qualifications

• Bachelor's degree in Mechanical or Instrumentation
• Experience: 2 - 5 Yrs

Key Skills

• Problem-solving and decision-making abilities
• Communication and interpersonal skills
• Proficiency in customer service software and CRM systems
• Ability to work independently and as part of a team

Job Details

• Job Type: Full time
• Job Opening Name: Senior Engineer - Instrumentation/ Mechanical
• State: Maharashtra
• Country: India